Patient Representatives

At The Mount Sinai Hospital, our patient representatives are here to assist you and your family with any questions, complaints, or concerns you may have regarding your health care or our services.

Patient representatives can also provide information regarding patients’ rights as well as hospital policies and procedures.

Our patient representatives are available Monday through Friday from 9 am to 5 pm and can be reached at 212-659-8990. Calls made at nights or over the weekend will be referred to a nurse administrator. The Mount Sinai Health System has patient representative offices at each of the main hospital campuses. ​​

If you feel like we have not been able to address your concerns, you may file a complaint anonymously and without retaliatory action to:

New York State Department of Health
800-804-5447

The Joint Commission
800-994-6610
complaint@jointcommission.org

Contact Us:
The Mount Sinai Hospital
Patient Service Center
Box 1515
One Gustave Levy Place
New York, NY 10029
Phone: 212-659-8990
MSHPatientRelations@mountsinai.org

The Mount Sinai Health System has patient representative offices at each of the main hospital campuses.

Non Discrimination Statement

Consistent with federal, state and city law, it is the policy of the Mount Sinai Health System that the hospitals, ancillary areas, medical practices, and the Icahn School of Medicine will not tolerate hateful, discriminatory, racist, bigoted or abusive speech or behavior of any kind on the basis of age, color, disability, gender, gender identity, immigration status, marital or partnership status, military service, national origin, pregnancy, race, religion/creed, sexual orientation or any other status protected by law.