Discrimination is Against the Law

Consistent with federal, state and city law, it is the policy of the Mount Sinai Health System that the hospitals, ancillary areas, medical practices, and the Icahn School of Medicine will not tolerate hateful, discriminatory, racist, bigoted or abusive speech or behavior of any kind on the basis of age, color, disability, gender, gender identity, immigration status, marital or partnership status, military service, national origin, pregnancy, race, religion/creed, sexual orientation or any other status protected by law. 

The Mount Sinai Health System provides:

  • Free aids and services to people with disabilities to communicate effectively, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please contact your provider ahead of time, when possible.

If you believe that the Mount Sinai Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, religion, sex, sexual orientation, gender identity, or gender expression, you can file a grievance at:

The Mount Sinai Hospital
Patient Service Center
One Gustave L. Levy Place, Box 1515
New York, NY 10029
Telephone: 212-659-8990
Fax: 212-241-7994

Mount Sinai Brooklyn
Patient Representative Department
First Ave at 16th Street
New York, NY 10003
Telephone: 212-420-3818
Fax: 212-420-5606

New York Eye and Ear Infirmary of Mount Sinai 
310 E 14th Street
Patient Representative Department 
New York, New York 10003
Telephone: 212-979-4462

Mount Sinai Queens
Patient Advocacy
25-10 30th Ave
Long Island City, NY 11102
Telephone: 718-267-4310
Pager: 917-487-2252

Mount Sinai Beth Israel
Patient Representative Department
First Ave at 16th Street
New York, NY 10003
Telephone: 212-420-3818
Fax: 212-420-5606

Mount Sinai Morningside
Office of Patient Relations
1111 Amsterdam Ave
New York, NY 10025
Telephone: 212-523-3700

Mount Sinai West
Office of Patient Relations
1000 Tenth Ave
New York, NY 10019
Telephone: 212-523-7225

If you need help filing a grievance, a Patient Representative is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.