Language & Communication Access Services

The Mount Sinai Health System provides interpretation and translation services to patients and/or family members who prefer to communicate in a language other than English. Assistive devices are also available to persons with disabilities to help them communicate with providers and staff during their visit. All services are provided free of charge.

Qualified Medical Interpreters for spoken languages

  • Over-the-phone interpretation services in more than 200 languages available 24/7
  • Video remote interpretation services available in 35 languages
  • In-person interpretation services through staff or agency interpreters  (requires advanced notification)

Qualified Sign Language interpreters for Deaf individuals

  • In-person ASL or other Sign Language (requires advanced notification)
  • ASL video remote interpretation available 24/7
  • Tactile interpreters for Deaf-blind individuals (requires advanced notification)

Assistive devices

  • Clear masks
  • Videophones
  • Captioned telephones
  • Multilingual communication boards
  • Sound amplifiers
  • Large-type forms
  • Preadmission and discharge instructions in audio format
  • CART Services (requires advanced notification)
  • Automated audio transcription apps (patients and family members are allowed to use their own device)

Written Translation Services

Patients' Rights in New York State

Contact Us

The Mount Sinai Health System has a Language Assistance Program at each of the main hospital campuses:

  • Mount Sinai Beth Israel: 212-844-8555
  • Mount Sinai Brooklyn: 718-951-3005
  • The Mount Sinai Hospital: 212-659-8990
  • Mount Sinai Queens: 718-267-4273
  • Mount Sinai Morningside: 212-523-2187
  • Mount Sinai West: 212-523-2187
  • New York Eye and Ear Infirmary of Mount Sinai: 212-979-4093

Non Discrimination Statement

Consistent with federal, state and city law, it is the policy of the Mount Sinai Health System that the hospitals, ancillary areas, medical practices, and the Icahn School of Medicine will not tolerate hateful, discriminatory, racist, bigoted or abusive speech or behavior of any kind on the basis of age, color, disability, gender, gender identity, immigration status, marital or partnership status, military service, national origin, pregnancy, race, religion/creed, sexual orientation or any other status protected by law. 

Non-Discrimination Notice