INFORMATION THAT WE COLLECT
Information That You Provide Voluntarily on the Websites. MOUNT SINAI collects personally identifiable information that you enter into data fields on the Websites. For example, when you access the “Request an Appointment” feature via a Website, you may be asked for certain personally identifiable information, including but not limited to your name and email address. Other features of the Websites may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using the Websites, you may not be able to use or participate in some or all of the features offered through the Websites. We may retain email and other communications that you send us in order to process your inquiries, respond to your requests, and improve the Services. MOUNT SINAI also collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys.
Information That You Provide Voluntarily on the Apps. MOUNT SINAI collects personally identifiable information that you enter into data fields on the Apps. For example, when you access the “Request an Appointment” feature via an App, you may be asked for certain personally identifiable information, including but not limited to your name and email address. Other features of the Apps may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using an App, you may not be able to use or participate in some or all of the features offered through the App. MOUNT SINAI also collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys.
Usage Information That Is Automatically Collected on the Websites. When you access the Websites, MOUNT SINAI may collect certain generalized information without your actively providing such information. This information may include, for example, your browser type, your operating system, and your IP address. This information may be collected using various technologies including cookies, as explained below.
Usage Information That Is Automatically Collected on the Apps. When you access the Apps, MOUNT SINAI may collect certain generalized information without your actively providing such information. This information may include, for example, the type of mobile device you are using and your mobile operating system. When you access certain Apps, we may assign to you a unique analytics tracking identification number (ID). MOUNT SINAI uses this ID to collect generalized information about your interaction with the Apps in order to improve your experience of the Apps. Certain Apps may also use location services to provide location-based features. If you enable location services on your device and grant permission for such Apps to access this feature, we may collect your location via GPS in order to provide you with such features.
HOW WE USE INFORMATION THAT WE COLLECT
MOUNT SINAI uses the personally identifiable information that it collects to ensure the proper functionality of the Services across various devices, to process user inquiries and respond to user requests, to analyze usage trends, to improve the Services, and to develop new Services.
MOUNT SINAI employs a variety of online security measures to safeguard and keep your information private.
When you download and access the Apps, MOUNT SINAI may send you push notifications to alert you of important information. If you no longer wish to receive such communications from us, you may disable them at the mobile device level.
MOUNT SINAI may place small data files, called "cookies," on your computer or other device. Cookies are a standard web technology that allow us to both store and retrieve login information on a user's system. These cookies automatically identify your browser to our server whenever you interact with a service provided on the Services. Cookies can store your preferences via a password you select to access a website. Cookies also help us review website traffic patterns and improve the Websites. Most browsers automatically accept cookies, but you usually can change your browser setting to prevent the acceptance of cookies, although this may prevent you from using some of the features of the Services. It is important to note that information collected through cookies is not linked to any personally identifiable information.
In order to provide you with other valuable information, MOUNT SINAI may provide links to third-party websites outside the MOUNT SINAI Health System network. MOUNT SINAI exercises no authority over, and does not necessarily endorse, such third-party websites.
These destination links are provided only for your convenience and, as such, you access them at your own risk. However, MOUNT SINAI wishes to assure the integrity of the Services and their destination links, so any comments pertaining to the Services or any websites accessed through our links are greatly appreciated. Comments can be submitted to email@example.com.
The Services are not intended for use by children under the age of 18. In accordance with the Children's Online Privacy Protection Act of 1998 (COPPA), MOUNT SINAI does not knowingly request personally identifiable information from anyone under the age of 13 without parental consent. When we do receive information (with parental consent) from users under the age of 13, we will not share their personally identifiable information with third parties, regardless of their stated preference given at registration, in compliance with COPPA.
The Services are designed to be accessible to visitors with disabilities, and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the Services more accessible, please contact us at firstname.lastname@example.org.