Frequently Asked Questions About MyMountSinai

At Mount Sinai, we are always striving to make it easier for patients to find and schedule the services they need. MyMountSinai® offers a streamlined experience with one single sign-on to gain access to our services. Our app enables you to explore and access virtual care, urgent care, or in-person care from a primary care physician or specialist. You will be able to:

  • Schedule or manage appointments with new or existing providers
  • Find a physician
  • Access virtual care including virtual urgent care, virtual primary care, and message only care
  • Check your symptoms and find care based on your symptoms
  • Find in person urgent care
  • Start a video visit
  • View your medical records and lab and test results
  • Send a message to our providers
  • Request prescription refills
  • Check in for appointments
  • View next steps after a visit
  • Find your way around select hospitals
  • Receive e-mail and/or text messages alerts when you have new messages or results in your account
  • Pay a bill using Apple Pay or Google Pay

Download MyChart for Apple Download MyChart for Android .