Frequently Asked Questions About MyMountSinai

At Mount Sinai, we are always striving to make it easier for patients to find and schedule the services they need. MyMountSinai offers a streamlined experience with one single sign-on to gain access to our services. Our app enables you to explore and access virtual care, urgent care, or in-person care from a primary care physician or specialist. You will be able to:

  • Find a physician
  • Schedule or manage appointments
  • Start a video visit
  • View your medical records and lab and test results
  • Send a message to your physician
  • Request prescription refills
  • Check in for appointments
  • Upload your COVID-19 vaccination card or proof of vaccination
  • Find your way around select hospitals

Download MyChart for Apple Download MyChart for Android

I don’t have a MyChart or MyMountSinai account. How can I set one up?
If you do not have a MyChart or MyMountSinai account, you must contact your provider’s office directly to obtain a MyMountSinai activation code. If you have recently received an activation code that you would like to use, you can use the code to create your MyMountSinai account here.

What happened to MyChart?
The features provided by MyChart are still available to you on MyMountSinai. However, instead of going through the MyChart app or portal to access health records, book appointments, or search for providers, you can now get to these tools through the MyMountSinai application.

Can I continue to use my MyChart login and password on the new app?
Yes, you can continue to use your MyChart login and password with the MyMountSinai app. Recover your MyChart username and password.

How can I reset my MyChart password?
Please visit our MyChartReset page to reset your MyChart password.

Why are we changing to MyMountSinai?
The change to MyMountSinai is helping us start to bring the many services offered across Mount Sinai into a single platform, and giving us the flexibility to support new programs and features as well.

Is there a fee to use MyMountSinai?
No, MyMountSinai is a free service offered to our patients.

Do I have to use MyMountSinai?
At this time, you do not have to use the app. You may continue to use your MyChart account as usual.

What technology do I need to use MyMountSinai?
You need a smartphone with a camera or access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome or Safari). Please add to your safe senders list to receive notifications in your email.

Some features, such as our MyMountSinai video visits, have specific browser compatibility requirements. You can find which browsers for video visits are currently supported here

If some of my health information on my MyMountSinai is not correct, what should I do?
Your MyMountSinai health information comes from your electronic medical record. If some of your health information looks incorrect, you can contact your doctor to update that information.

How are my health records secured?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyMountSinai uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyMountSinai.

What is your Privacy Policy?
MyMountSinai is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart or Mount Sinai Health System.

Who do I contact if I have further questions?
You may call the MyMountSinai Support line at 1-855-343-3470.