Planning Your Visit
The Mount Sinai Hospital provides a wide range of services and resources to make your stay as comfortable as possible.
Before You Check-In
Please consider the following services before your arrival:
- Financial Assistance
The Mount Sinai Hospital offers financial assistance to patients who do not have private insurance and do not qualify for government programs. Eligibility is based on income and assets. For more information, contact Patient Financial Services at (212) 731-3100 or (866) 682-9380 or visit our Charity Care Policy.
- Private Duty Nursing
We provide private duty nurses per request. The fee for this service is determined through a contract between the nurse and your family. The Private Duty Nursing Office is located in the Guggenheim Pavilion, MC Level, Room 209, down the hall from the Emergency Room. The office is open 7 am to 11 pm, seven days a week. For more information, call 212-241-7383.
- Services for the Hearing and Visually Impaired
Sign language interpreters and Telecommunication Devices for the Deaf (TDD) are available through the Mount Sinai Language Assistance Program. Call 212-241-2700 for more information.
Large-type and talking books with earphones are available through the Patients' Library at 212-241-6110.
The New York State Patients' Bill of Rights is available in Braille as well as in English and Spanish on closed-circuit television.
- Child Life Program
The Child Life Program helps young patients cope with the anxieties associated with illness. The program offers activities tailored to ease their fears and reduce the emotional and physical effects of their illness through play, art, reading programs, school, and socializing with peers. For information on the Child Life Program, call 212-241-6797.
- Services for International and Non-English Speaking Patients
Mount Sinai's International Consultation Program makes the same high standard of care available to patients living outside of the United States. For more information about this program, call 212-241-1100 or e-mail us at firstname.lastname@example.org.
Mount Sinai provides interpreter services for patients and caregivers in need of language assistance. For more information, contact the Language Assistance Program at 212-241-2700, or the Patient Service Center at 212-659-8990 between 9 am and 5 pm.
During Your Stay
You can purchase newspapers as well as borrow books and audiotapes and have your hair styled while staying at the Hospital. We also offer patient representatives to address any concerns you may have about your treatment. For telephone and television service during your stay, please make your request during the admissions process.
- Beautician Services: Hair and nail care are available by appointment at 212-241-5570.
- Patients' Library: To request books, audio cassettes, and large-print and talking books in English or other languages, please call our Patients' Library at 212-241-6110.
- Newspapers: Newspapers are available for sale every morning on inpatient floors. For more information, call 212-241-2679.
- Notary: Notary services are available at no charge Monday through Friday, 10:30 am to 4 pm, by appointment only. To schedule an appointment, call the Patient Service Center at 212-659-8990.
Did You Know
You can receive delivery of your post-discharge medications at Mount Sinai Hospital by enrolling in the CVS Bedside Medication Delivery Service. For questions regarding the service and eligibility, notify your nurse who can connect you with an on-site CVS Concierge.
- While the delivery is free, you are responsible for any co-payments that may be associated with your prescription(s)
- If you have a prescription benefits card, you will be asked to present it at the time of enrollment
- You may take advantage of this service even if you have never filled your prescriptions at a CVS Pharmacy
Many hotels provide discounted rates to our patients and their families. When placing reservations, mention “Mount Sinai,” unless otherwise indicated.
- ALOFT Harlem
- ALoft LaGuardia Airport (Call 718-512-0255 and ask for Mount Sinai discount)
- The Bentley Hotel (Call 212-292-5548 for Mount Sinai rate)
- Bridgestreet Global Hospitality
- Candlewood Suites New York City/Times Square (Corp Code: 100401995)
- The Carlyle Hotel
- Churchill Living (Contact: Dana Scibetta, 800-658-7366)
- Duane Street Hotel-Tribeca (Rate Code: ILSINA)
- Edge Hotel Washington Heights (Ask for Mount Sinai discount or use code MTS for a single or MTS2 for any other room)
- The Empire Hotel (Contact email@example.com)
- Extended Stay America – North Jersey/NYC/New England (Contact firstname.lastname@example.org or 201-463-1001)
- Even Hotel Brooklyn
- Even Hotel Midtown (Code: 100216752)
- Franklin Hotel
- Furnished Quarters
- Hampton Inn by Hilton/Chelsea/Financial District/Seaport/Times Square South (Corp Code: 0002669988)
- Hilton Garden Inn/East 52nd Street (Corp Code: 2728101)
- Hilton Garden Inn New York/Midtown West/Central Park South/Midtown East/Tribeca (Rate Code: 2728101)
- Hilton Garden Inn NYC Central Park South
- Holiday Inn Brooklyn
- Holiday Inn Express/Wall Street (Corp Code: 100401995/IATA#: 99502056
- Holiday Inn Express/Madison Square Garden (Corp Code: 99585603)
- Hotel Belleclaire (Reservation code: MOU)
- Hotel Newton
- Hotel Wales
- Hotel 48 Lex-Midtown East (Rate Code: Mount Sinai Hospital)
- Hyatt Union Square (Rate Code: CR63103)
- HHM Portfolio
- IBIS LaGuardia Airport (Call 718-606-7400 and ask for Mount Sinai discount)
- Marriott participating properties:
- Courtyard New York Manhattan/Upper East Side
- JW Marriott Essex House New York
- New York Marriott East Side
- Courtyard New York Manhattan/Central Park
- Residence Inn New York Manhattan/Central Park
- Fairfield Inn & Suites New York Manhattan/Central Park
- SpringHill Suites New York Midtown Manhattan/Fifth Avenue
- Nectar Furnished Apartments (Contact: email@example.com; firstname.lastname@example.org)
- Nu Hotel-Brooklyn (Rate Code: ILSINA)
- Oakwood at the Nash
- The Park Lane Hotel
- Park South Hotel (Code: MOUNT)
- The Kimberly Hotel (Code: MTSINAI)
- The Marmara
- The Pierre Hotel
- The Warwick Hotel (ask for Mount Sinai rate)