Hospital and Physician Bills
Pay Online
We offer secure online bill payment with a debit or credit card.
Patients of the following facilities can pay online via a separate portal:
- New York Eye and Ear Infirmary of Mount Sinai
- PeakPoint Midtown West Surgery Center
- PeakPoint Flatiron Surgery Center
- Upper West Side Endoscopy
Pay by Phone
Payments can be made with a credit or debit card by speaking with our customer service team or using our automated phone system, which is available 24 hours a day, 7 days a week.
General Customer Service Team
212-987-3100
Monday – Friday, 9 am – 5 pm
New York Eye and Ear Infirmary of Mount Sinai (NYEE)
888-408-8340
Monday – Thursday, 8 am – 9 pm; Friday, 8 am – 5 pm
Pay by Mail
You can mail in a check with the payment stub to the appropriate location listed on your bill.
Mount Sinai
P.O. Box 26252
New York, NY 10087-6252
New York Eye and Ear Infirmary of Mount Sinai
P.O. Box 9489
New York, NY 10087-9489
Top Frequently Asked Questions
How can I find out whether Mount Sinai takes my insurance?
You should contact your doctor’s office directly to confirm whether your insurance is accepted. You can also check Mount Sinai’s “Find a Doctor” feature to find out whether a particular doctor accepts your insurance. You can learn more about the health plans our hospitals participate in by visiting our hospital Insurance Information page.
I have insurance, so why am I receiving a bill from Mount Sinai?
You are responsible for paying any costs that your insurance company does not cover, including items like your copay, deductible, and other non-covered charges. Unless prior arrangements were made, you receive a bill after the costs associated with your visit have been processed by your insurance company.
The amount you are billed is based on what your insurance communicates to us in an Explanation of Benefits (EOB). If you do not have insurance and believe you cannot afford to pay, consult our financial assistance policy.
I received an Explanation of Benefits (EOB) from my insurer. Why am I also receiving a bill from Mount Sinai?
Your EOB is different from your Mount Sinai bill. Your Explanation of Benefits summarizes the services you received, the associated costs, and how much your insurance carrier paid. You receive a bill from Mount Sinai after costs associated with your visit are processed by your insurance. You are responsible for paying any costs that your insurance company does not cover.
Your health insurer sends the EOB to help you track your expenses and the limits of your plan (e.g., your deductible, your out-of-pocket maximum, etc.).
Why does my Explanation of Benefits (EOB) not match my Mount Sinai bill?
There are several reasons why the amount you owe on your EOB might not match your Mount Sinai bill. Generally speaking, your EOB should match your bill, unless your insurance company does not cover certain services.
These can include, but are not limited to:
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Your EOB is combining several visits together, while Mount Sinai bills for each individual visit.
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You elected for a private room during your hospital stay that your insurance did not cover.
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You elected for cosmetic or other non-medical services that were not covered by your insurance carrier.
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Your insurance carrier did not cover the NYS Surcharge and you are responsible for paying this tax.
Please contact the customer service phone number on your bills or call 212-987-3100 if you have any questions.
What if I disagree with my balance or the charges on my statement?
We’re happy to speak with you about any billing details or questions you might have. Please contact the phone number listed on your bill or call 212-987-3100 to speak with our Customer Service team.
Why am I getting a bill from a physician I never saw?
You may receive bills from physicians you did not see in person if you have certain tests or treatments in the hospital. These bills are for the professional services doctors provided in diagnosing and interpreting test results while you were a patient.
Why am I receiving multiple bills from Mount Sinai?
When you receive care at Mount Sinai, you may receive more than one bill. For example, if you have a visit with one of our physicians and you also have blood drawn for lab tests, you may receive a bill from your physician and a separate bill from the lab.
How can I pay my bill?
There are several convenient ways to pay Mount Sinai bills for yourself or someone else—the quickest and easiest is to pay online. Most bills can be found on MyMountSinai, our patient portal, but you can look at your billing statement for the link to pay online.
Online: To pay online, please look at the billing statement for a link, a guarantor number, phone number, or other information that you may need to log in. You can pay for yourself or someone else, such as a family member.
By phone: You can call us at the number on your billing statement to pay by phone. During normal business hours, you can speak with a customer service agent. For some of our locations, you can also pay over our 24/7 automated system.
By mail: You can mail in your payment with the payment stub to the appropriate location listed on your bill.
My insurance information or personal information has changed. How can I update you?
If your insurance or personal information is incorrect or not listed on your statement, please call the number listed on your billing statement. For some of our sites, you might also have the option to update your information through our online billing portal.
If I can't pay my bill, do you offer financial assistance?
Mount Sinai can help patients who have difficulty paying their hospital bills. To learn more about whether you qualify, consult our financial assistance policy.
If you have difficulty paying your physician bill, contact your physician’s office directly to learn about potential financial assistance policies they might have.