Joseph F. Cullman Jr. Institute for Patient Care 

The mission of the Joseph F. Cullman Jr. Institute for Patient Care is to promote a culture of patient-centered care that emphasizes service and compassion from the moment a patient enters the hospital through discharge. The Cullman Institute works in partnership with the Board of Trustees, the hospital leadership, physicians, nurses, trainees, clinicians from other disciplines and all staff members, as well as volunteers and members of the community, recognizing that each individual makes a unique contribution to the patient’s experience. 

Hospitals face enormous challenges in today’s world, which at times distracts from providing individualized and personal attention to patients. Often patients and families feel lost in the system. The Cullman Institute seeks to be a leader in the world of health care by discovering the means and resources to promote not only quality technical care, but also care that is sensitive and compassionate. Recognizing that hospitals often feel impersonal, the Cullman Institute implements initiatives to improve the patient and families’ experience with their hospitalization. 

Some of the important initiatives directed by the Cullman Institute to improve the experience of our patients and their families include:

  • Ambassador Program: The Mount Sinai Hospital Ambassador Program is a volunteer program that involves welcoming patients, families and visitors as they enter The Mount Sinai Hospital and assisting them through the many buildings and hallways that comprise Mount Sinai to their destination.
  • The Communicate with Care Program: Communicate with Care is designed to improve communication and interactions between caregivers and patients and among team members. The emphasis is on compassionate communication that demonstrates care and respect to the patient, family and team members.