Pediatric Telemedicine Appointments

We offer high-quality and efficient telemedicine/video appointments for new and follow-up care appointments for infants, children, adolescents, and adults. This allows your child to have a virtual visit with our world-class specialists either from the comfort of your home or another convenient location or on the go using a smartphone, tablet or computer through live audio and video. We recognize that this is a very stressful and uneasy time due to the COVID-19 pandemic and we want to make your experience as comfortable and as convenient as possible, while reducing your potential risk of exposure.

Some conditions require a physical examination or an in-person visit. However, we are encouraging telemedicine visits to start the conversation about your child's symptoms and determine next steps which can include prescribing medications if needed. Our pediatric patients and families have given us great feedback about their experience and enjoy the various benefits of real-time video visits. Please note, for some of the surgical specialties, a telemedicine visit may be done through a different medium of communication, please call the provider’s office directly for more information.

Please note: Your child needs an active MyChart account. Please watch the MyChart Proxy Guide Video for further guidance. Once you have an active MyChart account, telemedicine visits are conducted using the Mount Sinai MyChart App (further instruction about using and downloading the app are below). You can download the MyChart app on your smart phone, tablet or computer. You must be in New York State during the call. Please call 212-241-4242 to sign up for MyChart, to schedule a telemedicine visit and for general questions. Our staff can help you set up your child’s MyChart account and guide you to ensure a smooth visit.

Frequently Asked Questions about Telemedicine

What pediatric specialties are offering telemedicine visits?
The following divisions and services areas are participating in virtual video visits. Please find a listing of the pediatric physicians in each division and specialty in the links below:

Children's Cancer Program

Children’s Heart Center

Developmental & Behavioral Pediatrics

General Pediatrics:

Newborn Medicine

Pediatric Allergy & Immunology

Pediatric Emergency Medicine

Pediatric Endocrinology

Pediatric Gastroenterology – Digestive Diseases
(For a video visit with pediatric gastroenterology, please email pedsgi@mssm.edu.)

Pediatric Hematology-Oncology

Pediatric Hepatology – Liver Diseases

Pediatric Nephrology & Hypertension – Kidney Diseases

Pediatric Neurology

Pediatric Pulmonology

Pediatric Rheumatology

Pediatric Visiting Doctors & Complex Care Program

Surgery & Surgical Subspecialties

What types of appointments can take place via telemedicine/video visits?
As noted above, we predominantly use virtual care appointments for new and follow-up care visits but some conditions require a physical examination or an in-person visit. However, we are encouraging telemedicine visits to start the conversation about patients’ symptoms and determine next steps which can include prescribing medications if needed.

How do I book a telemedicine appointment?
Please contact us at 212-241-4242 to sign up for a MyChart Account, or if you/your child has a MyChart account, you may book via Mount Sinai MyChart. On the MyChart webpage, you will find instructions entailing how to schedule an appointment, how to download and use the app for your video visit, and what to do in preparation of your video visit.

What if I don’t have MyChart?
Contact your provider’s office to gain access.

What kind of phone, tablet or computer setup is required?
MyChart telemedicine appointments can be performed using the MyChart app (found in the Google Play store or iTunes) on any Android, iOS phone, or tablet released in the last few years.

How can I arrange a telemedicine appointment for my child?
Parents and guardians, please contact us for a proxy account so you can act on behalf of a child. Please create a MyChart account for your child upon receiving an activation code from our staff. See our Parent Proxy Guide.

Is my child’s health care information safe while participating in this online visit?
Mount Sinai employs encrypted, HIPAA-compliant technology to connect you to our doctors. No one is present in the room with the doctor or listening on the line; you can confidently discuss your child's health in an environment of secure privacy.

Is there a copay for a telemedicine visit?
Yes, there is a copay for appointments not related to COVID-19. If you are seeking a telemedicine consult for cold and flu symptoms, you may also schedule an appointment with Mount Sinai’s Video Urgent Care.