Neurosurgery Telemedicine Appointments

For adults and children, new patients, and those in need of follow-up care, Mount Sinai’s Department of Neurosurgery offers high quality telemedicine/video consultations. Due to the developments regarding the COVID-19 pandemic, we’re moving towards video services that will reduce potential risk of exposure to the virus.

Telemedicine consults are also available to all Mount Sinai Neurosurgeons and Neurosurgery Advanced Practice Providers (nurse practitioners, physician assistants, and registered nurses). Though many are dispatched to the COVID-19 frontlines, we’ll ensure that you’ll be able to secure a visit with a provider as soon as possible.

While some neurosurgery conditions may require a physical examination, most follow-up appointments typically don’t require an in-office visit. Please keep in mind that similar to in person visits, video consultations may not be able to be performed without imaging sent to your provider prior to the scheduled consultation. After your provider receives your diagnostic imaging, you’ll be able to schedule your video consultation to avoid the hassle of commuting and waiting in the office for your appointment.

Frequently Asked Questions about Telemedicine

Which neurosurgeons participate in telehealth appointments?
All neurosurgeons, neurologists, and neuroradiologists in the Department of Neurosurgery participate in this telemedicine service. Additionally, all advanced practice providers (physician assistants, nurse practitioners, and registered nurses) are available for video consults. Meet our team or see the providers listed below for those available for telemedicine. If your regular provider is unavailable due to COVID-19, another one may be scheduled for you.

Neurosurgeons

What types of neurosurgery appointments can take place via video visits?
This delivery of care method is predominantly used for initial consultations and follow-up visits that entail viewing a healing wound or discussing remaining symptoms, postoperative discomfort, quality of life questions (i.e. when to return to exercise or work routines), and medications.

  • Brain Tumors
  • Cerebrovascular Disorders
  • Spine
  • Epilepsy
  • Movement Disorders
  • Pediatrics
  • Pain Management
  • Neurocritical Care

How do I book a telemedicine appointment?
Please contact your provider’s office directly via Mount Sinai MyChart or call your provider’s office to schedule your appointment. Once you have scheduled an appointment, you will either use our app, MyChart, or a Zoom meeting for your virtual visit, depending on your provider (who will advise). If Zoom is used, a URL/meeting ID will be provided for you by your provider through MyChart, in order to log into the meeting. A guide to using the Mount Sinai MyChart App can be found here.

What if I don’t have MyChart?
Contact your provider’s office to gain access.

If I’m a new patient, may I make a video visit?
Proper imaging is needed to schedule a video visit as a new patient. Contact the provider’s office to see if a video consultation is appropriate for you.

Do you have a step-by-step guide for patients to begin a Telemedicine appointment?
Yes, please see our Telemedicine Patient Guide and our Patient Checklist.

What kind of phone, tablet or computer setup is required?
MyChart telemedicine appointments can be performed using the MyChart app (found in the Google Play store or iTunes) on any Android, iOS phone, or tablet released in the last few years.

How can I provide my imaging?
You will need to either mail your imaging to your physician’s office, email or provide a link for the practice to download, or provide the contact information of where you had your imaging performed, so that our team will be able to retrieve it. Just like in person, video consultations may not be able to be performed without imaging. In light of COVID-19, we recommend digitally sending us your images as mail services may delay the process.

Is my health care information safe while participating in this online visit?
Mount Sinai employs encrypted, HIPAA-compliant technology to connect you to our doctors. No one is present in the room with the doctor or listening on the line; you can confidently discuss your health in a private, secure environment.

Is there a copay for a telemedicine visit?
Yes, there is a copay for appointments not related to COVID-19. If you are seeking a telemedicine consult for cold and flu symptoms, you may also schedule an appointment with Mount Sinai’s Video Urgent Care.