The Mount Sinai Hospital provides a wide range of services and resources to make your stay as comfortable as possible.

Before You Check In

Prior to your arrival at Mount Sinai Hospital, please consider the following services:

• Financial assistance: The Mount Sinai Hospital offers financial assistance to patients who do not have private insurance and who do not qualify for government programs. Eligibility is based on income and assets. For more information, contact Patient Financial Services at 212-731-3100 or toll-free at 866-682-9380.
• Private duty nursing: Mount Sinai will provide a private duty nurse at your request. The fee for this service is determined through a contract between the nurse and your family. The Private Duty Nursing Office is located in the Guggenheim Pavilion, MC Level, Room 209, down the hall from the Emergency Room. The office is open from 7am to 11pm, seven days a week. For more information, call 212-241-7383.
• Child Life Program: The Child Life Program helps young patients cope with the anxieties associated with illness. The program offers activities tailored to ease their fears and reduce the emotional and physical effects of their illness through play, art, reading programs, school, and socializing with peers. For information on the Child Life Program, call 212-241-6797.
• Medical records: Information contained in the medical record is confidential and available to authorized users only. It may not be released without the patient’s authorization, except as required by the law. For information on how to obtain a copy of your medical record, please call 212-241-7601.
• Services for international and non-English speaking patients: Mount Sinai's International Consultation Program makes the same high standard of care available to patients living outside of the United States. For more information about this program, call 212-241-1100 or e-mail us at internationalservices@mountsinai.org.
• Language & Accessibility webpage

Services Available at Check-In

For telephone and television service during your stay, please make your request during the admissions process.

During Your Stay

Mount Sinai offers you the opportunity to purchase newspapers, borrow books and audiotapes, and have your hair styled while staying as a guest at the Hospital.

• Beautician services: Hair and nail care are available by appointment at 212-241-5570.
• Patient representative services: Patient representatives are available to:
  • Answer questions about hospital policy and procedures
  • Provide information about the New York State health care proxy and patients' rights
  • Assist patients and family members with care issues that other Mount Sinai staff are unable to answer

Patients may speak to a representative by calling 212-659-8990 Monday through Friday, 9am - 5pm. Outpatients should call 212-241-6848. Patient representatives are available.