Esther Pandey

Dr. PandeyEsther Pandey, DNP, MS, RN, is System Vice President of Care Transitions for Mount Sinai Health System, where she is responsible for hospital throughput and discharge planning across the organization. Working with senior system leadership, she executes care delivery re-design strategy to ensure efficient operations, while maintaining high quality of care. As a population health champion, she is focused on achieving value-based outcomes. She serves on the board of the Mount Sinai/Contessa joint venture and advocates for the growth of Mount Sinai at Home care delivery that includes Hospital-at-Home, home infusion, and other home-based services.

An innovative and data-driven leader, Ms. Pandey has successfully implemented new technology to integrate the medical records of over 60 post-acute care providers, enhancing care coordination activities between organizations. She has been nationally recognized for her work to drive quality improvement through the use of analytics and key performance indicators. She launched a communication hub to effectively share best practices with partnering organizations and has centralized skilled nursing facility transfers across the health system to reduce excess acute care days. She has automated data exchange between the hospital and managed care organizations to improve communication and accountability.

She drives integration of inpatient and outpatient care through clinical collaboration, education, and care standardization. Ms. Pandey is responsible for the health system’s transition of care call center, population health care management, post-acute care strategy and operations, and post-acute transfers. She leads the nursing strategy on addressing social determinants of health by incorporating solutions into standard practice across the organization.

Ms. Pandey has over 10 years of experience in post-acute care clinical and financial operations. Prior to joining Mount Sinai, she was a Corporate Director at ArchCare overseeing strategic clinical initiatives for their skilled nursing facilities, home care division, and health plans. Previously, Ms. Pandey was a Regional Director and Administrator for Premier Home Health Care, Inc.’s private duty and certified home health divisions in New York City. She started her career as a visiting nurse with a passion to maintain patients safely at home, in the environment they know and prefer.

Ms. Pandey holds a Doctor of Nursing Practice degree from Yale University. She received her Bachelor and Master of Science degrees from New York University. She holds an adjunct faculty role at Mount Sinai’s Phillips School of Nursing where she teaches health policy.  She is a fellow of the New York Academy of Medicine, a member of Sigma Theta Tau International honor society, and is LEAN six sigma green belt certified.