Mount Sinai Health System Is Recognized in 2025 CHIME Digital Health Most Wired Survey
International honor recognizes organizations that successfully leverage digital health to improve patient care and operational efficiency
The College of Healthcare Information Management Executives (CHIME) has recognized the Mount Sinai Health System with a Level 9 designation, the second-highest level, in both the Acute Care and Ambulatory Care categories for the 2025 CHIME Digital Health Most Wired survey.
The internationally recognized benchmarking program honors health care organizations that have an exceptional commitment to excellence in digital health, recognizing Mount Sinai’s ongoing digital transformation and early adaptation of cutting-edge innovation to improve patient outcomes and support clinicians.
The CHIME Digital Health Most Wired survey annually assesses organizations that optimize the use of information technology to improve health care in the key focus areas of clinical quality and safety, analytics and data management, cybersecurity, population health, infrastructure, patient engagement, and innovation. The survey also evaluates the adoption, integration, and outcome of technologies in health care organizations at all stages of digital development, from early adapters to leaders in the industry.
“Digital excellence isn’t a destination; it’s a process. Our teams have built a modern, secure digital foundation that reduces friction for patients and providers. With the Most Wired framework as our guide, we’ll keep advancing interoperability, analytics, and responsible artificial intelligence (AI) to deliver measurable value across Mount Sinai,” said Lisa S. Stump, MS, FASHP, Chief Digital Information Officer of the Mount Sinai Health System and Dean for Information Technology of the Icahn School of Medicine at Mount Sinai.
In the past year, the Digital and Technology Partners (DTP) department at Mount Sinai has continued to leverage data and platforms to accelerate cures for diseases, improve patient care, and streamline operational processes. Last month, Mount Sinai announced the rollout of Microsoft Dragon Copilot, a new AI clinical assistant designed to streamline clinical documentation, highlight critical information, and automate administrative tasks across the clinical care settings. The AI tool—built on a modern, secure, and scalable architecture— integrates advanced natural language and ambient listening to help clinicians document care seamlessly within the electronic health records.
In collaboration with Mount Sinai’s Windreich Department of Artificial Intelligence and Human Health, DTP prioritizes the safe, effective, and equitable adoption of AI-enabled approaches in teaching, treatment, and research. The experts have identified stronger safeguards for widely used AI chatbots, a rapidly evolving technology, before adaptation in clinical use.
The department has expanded features and access on the MyMountSinai app with a suite of digital tools including Virtual Urgent Care and Virtual Primary Care. Patients can now use the Message Only Care option to message a provider, with no appointment needed, for issues like pinkeye and birth control. More than 2.1 million patients actively manage their own health care from the convenience of their phone, tablet, or computer, from scheduling doctor’s visits to refilling prescriptions, through the app. DTP has also launched an intelligent virtual assistant known as the Mount Sinai Virtual Agent to handle routine tasks like appointment confirmations, cancellations, and scheduling. The AI-powered conversational chat enhances the overall call experience for patients, reduces the number of calls that require a live agent, and frees the call center staff to focus on more complex cases—improving service and reducing wait times.
Mount Sinai has received numerous recognitions for its commitment to digital health and innovation over the past year. The Mount Sinai Hospital was named No. 1 among full-service hospitals in New York City and No. 5 in the United States on Newsweek’s “World’s Best Smart Hospitals 2026” list, which recognizes smart hospitals that use advanced technology to improve patient care and streamline workflow. Mount Sinai Morningside also performed well, placing No. 4 in New York City and No. 30 internationally in the “World’s Best Smart Hospitals 2026” rankings, which recognizes the 350 leading hospitals from 30 countries.
Mrs. Stump said digital integration and scale are on the horizon for 2026, including broader adoption of ambient voice technology—AI-powered tools that capture spoken conversations and automatically convert them into structured clinical notes or documentation—across care settings from doctor’s offices to inpatient units, and AI-driven tools to support and enhance clinical decisions, operational excellence, research, and education.
“AI will increasingly assist with clinical recommendations, predictive analytics, and personalized care planning—raising the bar for evidence-based medicine. Expect more rigorous validation, transparency, and regulatory frameworks for AI tools,” she said. “As data flows multiply, health systems will double down on interoperability standards, privacy and security, and governance frameworks to ensure safety, trust and compliance. The pace of change is accelerating, and it calls on all of us to lead thoughtfully, share openly, and innovate responsibly. The future of health care depends on it.”
About the Mount Sinai Health System
Mount Sinai Health System is one of the nation’s leading integrated academic health systems and one of the largest in the New York metropolitan area. Its comprehensive system includes seven hospitals, more than 400 outpatient practices, over 600 research and clinical laboratories, the Icahn School of Medicine at Mount Sinai, the Graduate School of Biomedical Sciences, and the Mount Sinai Phillips School of Nursing. Together, the Health System comprises approximately 48,000 employees, more than 9,000 physicians, and 8,600 nurses.
As a leading learning health system, Mount Sinai combines clinical expertise with scientific discovery to improve patient care while training the next generation of health care and biomedical leaders. The Health System provides care across every stage of life, from prenatal care through geriatrics, while advancing personalized medicine through artificial intelligence, data science, and biomedical research.
Mount Sinai is consistently recognized among the nation’s leading academic health systems for patient care, research, and education. The Mount Sinai Hospital is ranked No. 1 in New York by Newsweek and No. 5 on the magazine’s World’s Best Hospitals list. The Icahn School of Medicine at Mount Sinai ranks No. 11 among U.S. medical schools and No. 1 among freestanding medical schools for National Institutes of Health funding, reflecting the strength of its scientific enterprise and leadership in biomedical research.