Mount Sinai Fuster Heart Hospital Recognized by Press Ganey for Patient Experience Excellence
Cardiology faculty practice is the only heart center in New York to receive the Pinnacle of Excellence Award
The Mount Sinai Fuster Heart Hospital’s cardiology faculty practice at The Mount Sinai Hospital has received the 2024 Human Experience Pinnacle of Excellence Award® from Press Ganey
The Mount Sinai Fuster Heart Hospital’s cardiology faculty practice has received the 2024 Human Experience Pinnacle of Excellence Award® from Press Ganey, one of the nation’s leading patient experience organizations.
The faculty practice is located at The Mount Sinai Hospital and has several physicians with top expertise in cardiovascular care. It is one of 10 heart centers across the country, and the only one in New York, to receive this prestigious award placing it on the leading edge of patient-centered care. This faculty practice includes physicians who see patients for general cardiology, interventional cardiology, cardiac electrophysiology, heart failure, valvular heart disease, women’s heart disease, adult congenital heart disease, vascular medicine, and cardiovascular genetics. This same faculty practice received the 2023 Human Experience Pinnacle of Excellence Award® from Press Ganey. The Pinnacle of Excellence Award recognizes top-performing health care organizations for achieving and maintaining consistently high levels of excellence in patient experience. Winners are identified based on performance for three full years of data, from April 2021 to March 2024, for patient experience, employee engagement, physician engagement, or clinical quality performance.
“This award further demonstrates our commitment to serving our patients and providing a seamless experience,” says Valentin Fuster, MD, PhD, President of Mount Sinai Fuster Heart Hospital.
“Mount Sinai raises the bar for cardiovascular care to redefine the health care experience,” says Deepak L. Bhatt, MD, MPH, MBA, FACC, FAHA, FESC, MSCAI, Director of Mount Sinai Fuster Heart Hospital and the Dr. Valentin Fuster Professor of Cardiovascular Medicine at the Icahn School of Medicine at Mount Sinai.
As a winner of the Press Ganey Human Experience Pinnacle of Excellence Award®, Mount Sinai Fuster Heart Hospital has ranked in the top 5 percent of health care providers in delivering patient experience over a minimum of three years. Press Ganey works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
“We are very thankful to our patients who helped us in receiving the Pinnacle of Excellence award again this year which underscores the superb experience of patients in our setup as well as the strong commitment of our organization to provide the best clinical care, says Samin K. Sharma MD, Director of Cardiovascular Clinical institute at Mount Sinai Fuster Heart Hospital. “We continue to improve the delivery of our care by incorporating the patient’s feedback in our daily operations.”
Mount Sinai Is a World Leader in Cardiology and Heart Surgery
Mount Sinai Fuster Heart Hospital at The Mount Sinai Hospital ranks No. 4 nationally for cardiology, heart, and vascular surgery, according to U.S. News & World Report®. It also ranks No. 1 in New York and No. 6 globally according to Newsweek’s “The World’s Best Specialized Hospitals.”
It is part of Mount Sinai Health System, which is New York City's largest academic medical system, encompassing seven hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. We advance medicine and health through unrivaled education and translational research and discovery to deliver care that is the safest, highest-quality, most accessible and equitable, and the best value of any health system in the nation. The Health System includes approximately 9,000 primary and specialty care physicians; 11 free-standing joint-venture centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 45 multidisciplinary research, educational, and clinical institutes. Hospitals within the Health System are consistently ranked by Newsweek’s® “The World’s Best Smart Hospitals” and by U.S. News & World Report's® “Best Hospitals” and “Best Children’s Hospitals.” The Mount Sinai Hospital is on the U.S. News & World Report's® “Best Hospitals” Honor Roll for 2024-2025.
For more information, visit https://www.mountsinai.org or find Mount Sinai on Facebook, Twitter and YouTube.
About the Mount Sinai Health System
Mount Sinai Health System is one of the nation’s leading integrated academic health systems and one of the largest in the New York metropolitan area. The Health System includes approximately 48,000 employees, more than 9,000 physicians, and 8,600 nurses across seven hospitals, more than 400 outpatient practices, over 600 research and clinical laboratories, a school of nursing, and schools of medicine and graduate school of biomedical sciences.
As a leading learning health system, Mount Sinai combines clinical expertise with scientific discovery to improve patient care while training the next generation of health care and biomedical leaders. The Health System provides care across every stage of life, from prenatal care through geriatrics, while advancing personalized medicine through artificial intelligence, data science, and biomedical research.
Mount Sinai is consistently recognized among the nation’s leading academic health systems for patient care, research, and education. The Mount Sinai Hospital is ranked No. 1 in New York and recognized as one of the world’s top Smart Hospital by Newsweek. The Icahn School of Medicine at Mount Sinai ranks No. 11 among U.S. medical schools for National Institutes of Health (NIH) funding and No. 1 among freestanding medical schools, reflecting the strength of its scientific enterprise and leadership in biomedical research.
For more information, visit https://www.mountsinai.org or find Mount Sinai on Facebook, Instagram, LinkedIn, X, and YouTube. To listen to news and stories from Mount Sinai, visit the Mount Sinai Podcast Network.