About Your Appointment
At Mount Sinai Doctors in Queens, we are here to help you get healthy and stay healthy. If you need care from any of our specialists, we collaborate and communicate frequently to provide you with high-quality care. The more you are prepared before your appointment, the smoother your visit will be. For complete care, please arrange to have copies of any relevant medical records or test results available by the time of your appointment.
Please bring these items with you to your appointment: photo ID, insurance card(s), medical records from other physicians, current medications, referring physician contact information, emergency contact information, and advance directives, if you have them.
Registration
Our front desk staff will welcome you into offices and ask for your identification. After we verify your personal information, we will provide you with any necessary forms to complete and inform the medical assistant of your arrival. If your insurance company requires a referral, please present the original form to the front desk staff. At this point, we will collect any co-payments or fees required by your insurance. We accept all major credit cards.
Waiting Room
We understand that your time is valuable. We make every effort to see you at your scheduled appointment time. Emergencies, complications, and other issues occasionally cause unexpected delays. If your doctor is running more than 15 minutes late, we will tell you how long you can expect to wait. If you are waiting more than 15 minutes without any notice from our staff, please inform the front desk staff.
Exam Room
Before you see the doctor, a medical assistant will take you to an exam room. They will ask you some preliminary questions about your visit and record your vital signs. If your physician is delayed, they will let you know. If your doctor orders any testing, please ask when you can expect the results.
Your privacy is of the upmost importance to us. All information or discussion will be kept between you, your physician, and your care team.
Our Diagnostic Services
We conveniently offer a range of diagnostic services onsite, including lab and imaging tests.
- Laboratory tests: In many cases, we collect specimens and samples for laboratory tests as part of your office visit. If you need a special test, we will give you instructions on where to go.
- Imaging exams: We provide a full range of screening and diagnostic imaging exams on the second floor. We can do some tests—such as X-rays and ultrasound exams—as a walk-in. For other imaging exams, please call 718-808-7500 for an appointment.
After Your Visit
Your health care does not end when you walk out of our offices. You may need to reach us for follow-up appointments, questions, results, medication, billing, or other topics.
MyMountSinai: You can view information about your visit via our patient portal, MyMountSinai. It lets you communicate electronically with your medical team, view your health summary and lab results, request prescription renewals, and more.
Survey: We value your feedback to help us make our patient experience the best that it can be. If you receive a patient satisfaction survey in the mail or via email, we would appreciate your taking the time to complete it. We take your comments and suggestions seriously.
Billing and Payments: If you have any questions about your bill, please contact our billing office at 212-987-3100. We make every effort to respond within 24 hours.
Getting Medication Refills: You can request refills online via MyMountSinai, by calling 718-808-7777, or by asking your pharmacist to send the refill request electronically.