"Healthcare In The Age Of Personalization Part 6: People Experts - We Need You" - Glenn Llopis
HR needs to play a much greater role in influencing the decisions that are made not only among patients, but also among employees and the role that the entire enterprise plays in shifting the mindset of the healthcare industry from services to individuals. For instance, Pamela Abner, MBA, vice president and chief administrative officer of diversity at the Mount Sinai Health System is laying a foundation for inclusion by developing education and training, by creating best practices for things like how they collect patient information, and she and some people on her team are even getting certified as patient experience professionals. “We want to embrace or recognize that we have varying backgrounds. I want us not talking about one particular thing – whether it’s race, sexual identity, sexual orientation, gender identity, state of ability, disability or religion. If we can even assume that everybody is aware that people are different, it's how do we then provide the appropriate care and bring people what they need that's right for them. That's the hardest part, for sure.”
— Pamela Abner, MBA, Vice President, Chief Administrative Officer of Diversity, Mount Sinai Health System