• News

"ED Triage Model Cuts Wait Times, Drives Patient Satisfaction" - Sara Heath

  • Patient Engagement Hit
  • New York, NY
  • (November 04, 2019)

A new program at Mount Sinai Brooklyn aims to fast track the emergency department by connecting low-acuity patients with care access and increasing patient satisfaction. Called the FastER Track, this new model creates a separate triage pool for low-acuity, non-urgent cases, including patients presenting with sore throat, urinary tract infection, or rash. This new system turns the traditional ED triage system on its head, separating out those lower-acuity patients who are typically bumped to the bottom of the triage list. “This model expedites care for all patients and allows our providers to give equal attention to the sickest of patients, who require complex testing, and patients with common ailments that may need only an examination and prescription,” said Scott Lorin, MD, president of Mount Sinai Brooklyn. “If more advanced care is needed, patients will have access to world-class specialists who are based in our hospital, including surgeons, oncologists, and cardiologists, as well as physicians throughout the health system,” said Peter Shearer, MD, chief medical officer at Mount Sinai Brooklyn. “This is important for our community hospital. This structural triage provides the appropriate path for patients who want to receive exceptional care and be discharged as quickly as possible,” said Deborah Dean, MD, director of the emergency department at Mount Sinai Brooklyn.

— Scott M. Lorin, MD, MBA, Associate Professor, Medicine, Pulmonary, Critical Care and Sleep Medicine, Icahn School of Medicine at Mount Sinai, President, Chief Operating Officer, Mount Sinai Brooklyn

— Peter L. Shearer, MD, FACEP, Chief Medical Officer, Mount Sinai Brooklyn, Assistant Professor, Emergency Medicine, Icahn School of Medicine at Mount Sinai

—Deborah A. Dean, MD, Assistant Clinical Professor, Emergency Medicine, Icahn School of Medicine at Mount Sinai, Associate Director, Emergency Medicine, Mount Sinai Brooklyn

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