Notice to Our Patients about a Data Security Incident at AMCA
New York, NY (August 02, 2019) - We value the privacy and confidentiality of our patients’ information. Regrettably, this notice is regarding an incident that may have involved some of that information.
You may have previously heard of the incident at American Medical Collection Agency (AMCA). Mount Sinai Pathology Associates contracted with AMCA for billing collection services. On June 4, 2019, AMCA advised Mount Sinai that between August 1, 2018 and March 30, 2019, an unauthorized person may have had access to AMCA’s system. Some Mount Sinai patient information was contained in AMCA’s system, including patients’ names, dates of medical service, name of lab or medical service provider, referring doctors, health insurance information and other medical information related to services received at Mount Sinai. In some cases, patients’ financial information was also impacted.
Mount Sinai’s systems were not affected by this incident.
We recommend affected patients review the statements they receive from their healthcare providers and their explanation of benefits from their insurers. If they see services they did not receive, they should contact the provider or insurer immediately. For those patients whose financial information was impacted, AMCA previously mailed them a letter with an offer for credit monitoring. We also recommend they review the statements they receive from their financial institution. If they see charges they did not authorize, please contact the financial institution immediately. We have ceased doing business with AMCA and are working to retrieve and secure all Mount Sinai data in AMCA’s database.
We began mailing letters to affected patients on August 2, 2019. If you believe you are affected and do not receive a letter by September 4, 2019, please contact 1-833-680-7832, Monday through Friday, 9:00 a.m. to 6:30 p.m. Eastern Time.