Patient Safety at The Mount Sinai Hospital

At The Mount Sinai Hospital, we focus on people as well as systems. Two programs we are especially proud of are:

Patient Safety Wednesdays: This is our employee rounding program focused on patient safety. We provide formal discussion on patient safety topics to our rounding teams who consist of leaders throughout The Mount Sinai Hospital. We follow this discussion with more informal rounding and teaching on assigned inpatient and outpatient units. We focus on the latest evidence-based practice. You may see us gathered at the nurse’s station sometimes. It is an opportunity to share with staff and have staff share with us what safety concerns they may have.

Great Catch Program: At The Mount Sinai Hospital, we promote open and honest dialogue with our staff, patients, and family members when adverse events arise. To support this culture, we recognize staff who identify safety concerns and act to prevent patient harm. If an employee sees a potential problem and reports it, we acknowledge that person as a patient safety ambassador. We reward employees who act to prevent harm. We celebrate our Great Catch Award winners. Our goal is to avoid patient harm. We are proud of our employees who practice with patient safety top of mind.

To report safety concerns at The Mount Sinai Hospital, please contact the Office of Patient Experience  MSHPatientRelations@mountsinai.org  They can be reached Monday through Friday from 9 am to 5 pm  at 212-659-8990