Our Safety Practices
Mount Sinai Doctors-Brooklyn Heights maintains a safe environment for our patients by using rigorous protocols. To protect you from COVID-19, we perform the following:
- Screening all patients, visitors and staff upon entry for COVID-19 symptoms
- Mandatory masking for patients and staff
- Continual cleaning
- Social distancing, including allowing only four people per elevator
Preparing for Your Visit
Mount Sinai Doctors-Brooklyn Heights is on the 17th and 18th floors of the One Pierrepont Plaza building at 300 Cadman Plaza West. The building is located between Pierrepont and Tillary streets.
Several subway lines stop within two blocks of the office. The 2, 3, 4, 5, and R trains go to the Court Street–Borough Hall stop. A few blocks further is the Jay Street station, with the F, A, and C trains.
Arrive on Time
To ensure that you receive the highest quality of care, we ask all new patients to arrive 30 minutes before your appointment time. Existing patients can arrive 15 minutes before the scheduled appointment. If you are running more than 15 minutes behind, call us and our front desk will reschedule you to the next available appointment slot.
Mount Sinai Doctors–Brooklyn Heights Visitor Policy
Our COVID-19 protocol includes the following visitor policy:
- One visitor for patients requiring accessibility or medical support
- One visitor for new OB/GYN patients and those coming for their glucose tests at 26, 28, and 36 weeks.
- Two parents for initial newborn visits
- One parent for all other pediatric visits
New – MyMountSinai
We encourage all patients to use MyMountSinai. This is your online gateway to Mount Sinai physicians and services and to all your medical records. You may already be familiar with MyChart; MyMountSinai builds on those tools and services with new features and capabilities. The app enables you to take care of your health care needs on the go and communicate easily with your care team.
With MyMountSinai, you can:
- Schedule and manage appointments
- View your medical records and lab and test results
- eCheck-in and update ID and insurance card using Notable
- Start a video visit, request prescription refills, and send messages to your health care provider
MyMountSinai isn’t just more convenient; it is even more secure. The app uses the latest encryption technology and safeguards to keep your personal data secure. We are committed to making every effort to protect your privacy. Sign up for free via the Apple App Store or Google Play.
To better serve you, we will provide lab appointments by scheduled visit only. If your doctor ordered labwork during discharge, we suggest using a local Labcorp facility to avoid unnecessary travel. Simply provide the labwork order and doctor’s name and phone number and Labcorp will send the results to your doctor at Mount Sinai.
All patients requiring diagnostic mammograms and ultrasound biopsies can be seen at our Mount Sinai Doctors-Chelsea or Mount Sinai-Union Square locations. You may continue to book screening mammograms and ultrasounds at Brooklyn Heights.
Medical Records or Forms Request
Getting your medical records can be complicated because of stringent privacy laws. Here are answers to the most commonly asked questions:
How do I get a copy of my medical records?
The fastest and easiest way to obtain a copy of your medical records at Mount Sinai Doctors-Brooklyn Heights is to contact our medical admin team by emailing firstname.lastname@example.org and requesting a form for school, camp, or work.
How long does it take to get my records?
It usually takes two to three business days for us to prepare your records. You can get them by email, mail, or in person.
Can I pick up a copy of my records?
Yes. Email email@example.com two or three days ahead of your appointment.
How do I have copies of my medical records sent to my provider at Mount Sinai Doctors-Brooklyn Heights from another doctor’s office?
You can complete a "Patient Authorization for the Release of Medical Information to Mount Sinai" form and send it to the provider who has your medical records.