Employee Assistance Program

The Mount Sinai Health System Employee Assistance Program (EAP) provides support and resources to our faculty and staff. Our program providehelp for employees dealing with everyday issues that may affect mental health, well-being, and job performance. We understand how personal problems and the stress of work can take a toll on you. We are here to offer a helping hand; with the support of the EAP, you can avoid job-performance issues and feel a sense of support.

We provide services to address the following concerns:

  • Anxiety and depression
  • Child care
  • Elder care
  • Financial problems
  • Mental health issues
  • Post-traumatic stress disorder (PTSD)
  • Stress
  • Supervisor support
  • Workplace violence
  • And more

We are committed to providing you with the resources and services you need to stay healthy, mentally and physically. Our user-friendly service provides a range of service options for those employees seeking assistance.

Frequently Asked Questions About EAP

Why is the Employee Assistance Program (EAP) important?
The lives of employees are complex, and the workplace is demanding. Every person faces challenges and issues in daily life. Usually problems are resolved. However, at times employees may feel overwhelmed and unsure about how to move forward. When problems persist, our mental health, physical health, family relationships, and work life suffer. Having professional assistance is helpful. With the EAP, our employees can avoid job-performance problems and achieve an improved sense of self.

Are the Employee Assistance Program (EAP) services confidential?
Yes. Although Mount Sinai sponsors the program, the counseling process is a private and confidential matter between the employee and counselor.

What types of problems will the Employee Assistance Program (EAP) help with?
The program deals with the problems of living, those that affect job performance and those that may impair emotional health. These may include stress or burnout, depression, anxiety, marital difficulties, divorce, financial stress, problems with substance abuse, eating disorders, structural oppression, and interpersonal conflict.

Is the Employee Assistance Program (EAP) available for my spouse, children, or domestic partner?
Immediate family members, who are covered under your health insurance, and that are in need of help, are eligible for this service too.

Are there costs to use the Employee Assistance Program (EAP)?
No. There are no fees, insurance claims or co-pays associated with the EAP service.
At Mount Sinai, we work to enhance quality of life, not just for our employees but for your families as well. With our help, you can make substantial changes in your life that will greatly improve your health and happiness. We encourage our employees to practice self-care. Take a few moments to yourself. Be kind to others. We are here for you. We find a way.

How the Employee Assistance Program (EAP) can help managers, supervisors, and union representatives?
The Employee Assistance Program (EAP) is a valuable resource for helping management with personal and organizational concerns. Managers, supervisors, and union reps are tasked with bringing out the best in employees. Our employees are people, and people may suffer from personal problems or issues that may affect their performance in the workplace. Having expert help to support our employees about their personal problems will help Mount Sinai continue to provide excellent care to our patients. 

The Employee Assistance Program (EAP) helps management in a variety of ways, including:

  • Helping managers talk with employees about their performance issues
  • Assisting with ways to reinforce acceptable employee behavior and performance
  • Discussing strategies for difficult conversations with employees
  • Managing conflict resolution among employees and in the workplace
  • Assisting in managing threats of workplace violence
  • Responding to critical events, including sudden death of coworker, accidents, natural disasters, and other unexpected events that may affect the workplace.

Employee Assistance Program (EAP) use is voluntary for management and employees. Mangers or supervisors cannot force an employee to seek assistance. However, recognizing issues and situations and responding with an EAP referral is an expected supervisory task. Referring employees to EAP will help maintain a productive work environment and promote employee development.