Rehabilitation and Human Performance Telemedicine Appointments

At Mount Sinai’s Department of Rehabilitation and Human Performance, we believe that a commute should never get between you and your medical care. That is why we offer telemedicine/video appointments allowing you to connect with your provider from the comfort and safety of your home. In our efforts to maximize the patient experience and efficiency during this heightened alert about COVID-19, we strongly recommend using this service, as it is extremely helpful with reducing your potential risk of exposure.

Our office can assist you with follow-up and new patient appointments. During our video visits, we review your health history and images, order referrals to physical therapy, prescribe or adjust medication, and discuss treatment options for further care.

We use electronic information and telecommunication technologies to enhance access for providers, offering real-time virtual visits and remote patient monitoring, which reduce travel time and the need for emergency department visits.

If you would like to request a telemedicine visit, please email us at RehabMedFPA@mountsinai.org or call us at 212-241-6321 to speak to one of our staff members. If you are a current patient registered with a Mount Sinai MyChart account, you can request an appointment through MyChart.

Frequently Asked Questions

Which rehab physicians participate in telemedicine appointments?

May Center for Mount Sinai Doctors

Mount Sinai Downtown

Mount Sinai Morningside

What kind of visits can be booked as telemedicine video visits?
We are seeing both new patients and follow-up appointments as video visits.

How do I book a telemedicine appointment?
Please contact your provider’s office, log into your MyChart account, or email us at RehabMedFPA@mountsinai.org to schedule your telemedicine appointment.

What technology is required for a telemedicine video visit?
MyChart video appointments are performed using the MyChart app (found in the Google Play store or iTunes), available for download on any Android, iOS phone, or tablet released in the last few years.

Once you have scheduled your telemedicine appointment, the virtual visit will be conducted using the Mount Sinai MyChart app. On the MyChart webpage, you can find detailed instructions for how to download and use the app, and what you will need to do to prepare for your video visit.

Is my health care information safe while participating in video visit?
Mount Sinai employs encrypted, HIPAA-compliant technology to connect you with our doctors. No one is present in the room with the doctor or listening on the line; you can confidently discuss your health in an environment of secure privacy.

Is there a copay for a telemedicine visit?
While most insurance companies are waiving copays during this critical time and allowing patients to receive necessary care, each situation can vary.