For Patients

Our International Services Department welcomes guests seeking medical treatment abroad by making access to Mount Sinai’s high-quality care as convenient as possible. In order to begin the process, we ask that patients complete the Patient Demographic Form so that our Department can refer you to the most appropriate physician to meet your medical needs.  

Before Your Visit

Once a medical treatment plan has been established with your Mount Sinai physician, our Department will provide the following prior to your visit to our hospital:

  • A dedicated team member assigned to be your personal contact throughout your entire course of planning and treatment
  • A cost estimate for the anticipated medical services at our institution
  • Assistance in arranging financial payment prior to beginning medical treatment
  • Confirmation of your medical appointments and procedures
  • Guidance with paperwork required for a travel visa
  • Assistance with travel coordination

Personalized Care During Your Stay

Upon arrival at The Mount Sinai Health System, your personal member of our medical concierge team will continue to guide you through the logistics and scheduling involved in your stay and address any questions or requests you may have. Our patient service specialist will ensure the following:

  • An interpreter for all medical appointments
  • Additional explanation of the physicians’ course of action and instructions
  • Assistance with the hospital admissions process and follow-up doctor visits
  • Coordination of private-duty nurse arrangements and private room if requested
  • Arrangements to address dietary, cultural, and religious needs

After Your Visit

After you have completed your treatment at The Mount Sinai Health System, our Department will provide you with the following:

  • Copies and translations of your medical records
  • Expedited payment of your medical bills
  • A final bill that includes an itemized list of services
  • Assistance with any medical follow-up appointments and communication with physicians