Our International Services Department welcomes guests seeking medical treatment abroad by making access to Mount Sinai’s high-quality care as convenient as possible. In order to begin the process, we ask that patients complete the Patient Demographic Form so that our Department can refer you to the most appropriate physician to meet your medical needs.
Before Your Visit
Once a medical treatment plan has been established with your Mount Sinai physician, our Department will provide the following prior to your visit to our hospital:
- A dedicated team member assigned to be your personal contact throughout your entire course of planning and treatment
- A cost estimate for the anticipated medical services at our institution
- Assistance in arranging financial payment prior to beginning medical treatment
- Confirmation of your medical appointments and procedures
- Guidance with paperwork required for a travel visa
- Assistance with travel coordination
Personalized Care During Your Stay
Upon arrival at The Mount Sinai Health System, your personal member of our medical concierge team will continue to guide you through the logistics and scheduling involved in your stay and address any questions or requests you may have. Our patient service specialist will ensure the following:
- An interpreter for all medical appointments
- Additional explanation of the physicians’ course of action and instructions
- Assistance with the hospital admissions process and follow-up doctor visits
- Coordination of private-duty nurse arrangements and private room if requested
- Arrangements to address dietary, cultural, and religious needs
After Your Visit
After you have completed your treatment at The Mount Sinai Health System, our Department will provide you with the following:
- Copies and translations of your medical records
- Expedited payment of your medical bills
- A final bill that includes an itemized list of services
- Assistance with any medical follow-up appointments and communication with physicians
Once a treatment plan is established for your medical care, the International Services Department will send you a cost estimate letter that breaks down the charges. The Mount Sinai Health System accepts cash, United States bank certified checks, credit cards, and wire transfers. A patient care coordinator provides patients with proper instructions to arrange for the payment of choice.
Frequently Asked Questions
Q: How do you make a medical appointment or arrange for a second opinion?
A: If you do not already have an appointment with a doctor, we will recommend a doctor to you and assist in scheduling an appointment that meets your travel needs.
Q: Will I have an interpreter available to me at all times during my visit?
A: Yes. We can ensure that there is an interpreter available to assist you throughout your medical treatment.
Q: Where will my family stay during my visit to Mount Sinai Hospital?
A: We can assist you in making reservations at local hotels. Depending on the type of room you are in, a family member can receive permission to stay overnight in the same room.
Q: If I need assistance navigating the Mount Sinai Health System facilities, will someone be available to escort me?
A: Yes. A patient service specialist will be available to escort you to and from your appointments.
Q: Can get a complete physical performed while I am in New York City?
A: Our hospital does have a program entitled the Comprehensive Health Program. You can get a complete physical performed by top Mount Sinai physicians in one day. Please contact Sarah Pesce at Sarah.Pesce@mountsinai.org for more information.
Q: When does the financial clearance need to be obtained?
A: All international self-pay patients must submit full deposit payment (wire transfer, credit card, cash, or certified bank check) prior to arrival for medical care. Financial clearance will be coordinated through the International Service Department.
Q: What happens if I stay in the hospital longer than anticipated?
A: There are rare circumstances in which there are additional costs associated with your treatment. Should this occur, a member of our medical concierge team will contact you.
Q: Do you accept letters of guarantee for payment?
A: We look at all letters on a case by case basis, including those from embassies and foreign consulates.
Q: What type of documentation do you provide before and following treatment and services at your institution?
A: We can provide you a medical visa and any other medical tourism documentation that may be required prior to you travelling to New York City. Once all medical services have been completed, we can provide to you an itemization of all medical services provided to you at the Mount Sinai Health System.
Q: Do you accept international insurances at your hospital?
A: We look at all international insurances on a case by case basis. Please mention your international insurance carrier when inquiring with our department.