Mount Sinai EpicCare Link
Supporting Care Beyond Our Walls
Mount Sinai EpicCare Link enables providers to view patient information and support continuity of care.
What is Mount Sinai EpicCare Link?
Mount Sinai EpicCare Link is a free, secure, web‑based portal that quickly connects community physicians, care teams, and external partners to read‑only access to the Mount Sinai Epic medical record for patients they refer or co‑manage. It helps teams stay connected to ongoing care, receive timely updates, and coordinate efficiently.
What Mount Sinai EpicCare Link Offers You
Secure access to patient information: Safely view and manage patient details like demographics, lab results, notes, and medications, and upload documents in continued care workflows to a shared clinical record.
Faster, easier patient referrals and orders: Place orders such as referrals into Mount Sinai Healthcare System, coordinate patient care and get timely status updates of those orders.
Care coordination communication tools: Maintain continuity of care for your patients, get real‑time notifications for ED arrivals, admissions, discharges, and results, and utilize in-basket messaging with Mount Sinai clinical teams.
Surgical case creation: Request surgical cases in real time with integrated details that support accurate scheduling in Mount Sinai’s system and provide updates on scheduled procedures.
Get Started with Mount Sinai EpicCare Link
You may request new EpicCare Link access for your facility using the New Site Request Form. The form must be completed by an authorized individual in a leadership role. For assistance with this process, contact the EpicCare Link team at Epic.Link@mountsinai.org.
Once access is provided to your site, site administrators can request and manage user accounts, review user access, deactivate users, set up two-factor authentication, and reset passwords.
Resources
- Mount Sinai EpicCare Link site agreement
- Terms and conditions for affiliated health care sites to access and use the Mount Sinai EpicCare Link secure web platform
- Mount Sinai EpicCare Link Intake Form
- Navigation training tools launched on home screen page
Support & Escalation
Issues should escalate from site administrators to the EpicCare Link team, then to IT. Incident tickets can be submitted here EpicCare Link Report Link . For support with this, please email Epic.Link@mountsinai.org. Our hours are Monday to Friday from 8 am–5 pm ET.
Security & Compliance
- Appropriate use and auditing of PHI
- Quarterly account reviews by Site Admins
Frequently Asked Questions
What is Mount Sinai EpicCare Link?
EpicCare Link is Epic’s web-based application for connecting organizations to community practices. It provides community users with secure access to patient information.
What are the benefits of enrolling in EpicCare Link?
EpicCare Link strengthens continuity of patient care, provides community providers with access to patient charts, streamlines referrals and imaging orders for quicker scheduling, enhances transparency and collaboration among physicians, and offers real-time access to patient information as it’s documented in the EMR.
What patient information is available in EpicCare Link?
EpicCare Link provides view-only access to the patient’s full Mount Sinai electronic medical record including lab results, diagnostic test results, hospitalization records, discharge instructions, progress notes, medications, allergies, medical history and more.
What surgical case features are available?
You can create surgical cases in EpicCare Link, view and request open OR times and view surgeon schedules.
What are the computer and technology requirements for EpicCare Link?
EpicCare Link is a web-based service that requires no software installation. Supported browsers include:
- Google Chrome 88+
- Microsoft Edge 88+
- Mozilla Firefox 78+
- Safari 14+
EpicCare Link works on Windows, macOS, Chrome OS, and Linux platforms. A minimum screen resolution of 1024 × 768 pixels is required, and a high-speed internet connection is recommended for the best performance.
Is training required to use EpicCare Link?
Training is not required. Tip sheets are available in the Quick Links section of EpicCare Link.
What/Who is Site Administrator?
Each site must identify a Site Administrator prior to signing up any of their staff or physicians for EpicCare Link. The Site Administrator will coordinate and manage your site’s access to EpicCare Link.
I am the Site Administrator and require assistance with EpicCare Link. Who do I contact?
For assistance with setting up EpicCare Link, please contact the EpicCare Link team at Epic.Link@mountsinai.org.
What types of organizations can obtain access to EpicCare Link?
EpicCare Link is intended to be used by community physicians and their appropriate staff members when they have a routine need to view their patients’ records at Mount Sinai and use features such as surgical case requests or imaging orders. EpicCare Link is not intended to replace the process that other organizations, like attorney’s offices or health plans, currently use to request medical records.