Preparing for Your Visit
In order to make your experience as pleasant and efficient as possible, we encourage you to plan to arrive at our practice 15 minutes before your appointment time to complete the registration process.
If your insurance requires a referral, please be sure to bring it with you to your appointment. Also, please bring your insurance card(s).
To ensure that your doctor has the information needed to provide you with the highest quality care, please arrange to have any medical records or test results from other doctors sent over to the practice at least one week before your appointment.
Medical records and test results may be faxed to the practice in advance of your appointment.
During Your Visit
Please sign-in at the front desk upon arrival. The front desk staff will verify your personal information, provide you with any forms necessary for your visit, and inform the medical assistant of your arrival.
In order to ensure that your visit will be covered under your insurance policy, we will need to confirm your personal information at each visit to our practice. This will minimize your out-of-pocket costs.
If your insurance company requires a referral, please present it to the front desk staff. Any co-pays or other fees required by your insurance will be collected at your appointment. We accept all major credit cards.
We know your time is valuable and we will make every effort to see you at your scheduled appointment time. Unfortunately, emergencies, complications, and other issues may lead to unexpected delays.
If your physician is running more than 15 minutes late, a member of our staff will advise you of the expected wait time. If you are waiting more than 15 minutes and no one has come to speak with you, please inform the front desk staff.
You will receive a Visit Guide from the front desk staff when you register. The Visit Guide provides a place for you to write down issues or concerns you want to bring up with your physician and/or to take notes to remind yourself of important information your physician provides during your visit.
Once you are in the exam room, a medical assistant will ask you preliminary questions and record your vital signs. If your doctor is delayed, the medical assistant will keep you informed. Depending on the nature and complexity of your tests, the timing of results may vary widely. If your doctor orders tests during your appointment, please ask when you should expect to hear about the results.
After Your Visit
We encourage all Mount Sinai patients to register for MyChart, a secure portal that gives you access to your test results and allows you to request prescription refills and communicate securely with your doctor. To login to MyChart, go to: https://mychart.mountsinai.org/mychart.
We at Mount Sinai’s Primary Care Associates value patient feedback. A sample of patients is selected to receive a patient satisfaction survey in the mail. If you receive one, we would appreciate your taking the time to complete it.
If you need to speak with your doctor between visits, please allow up to 24 hours for your non-urgent calls to be returned. Your doctor’s medical secretary can help you with prescription refills. Please allow one complete business day for us to contact your pharmacy.
If you need a referral or an authorization for procedure, please allow three complete business days for us to process this. If you have a form that needs to be completed by your doctor, please allow two weeks for this to be processed.
Follow-Up and Future Appointments
Please try to schedule all routine appointments as far in advance as possible. If your doctor of choice does not have an appointment convenient to your schedule, our schedulers may suggest their professional colleague. As members of a group practice all of our providers collaborate and communicate frequently to ensure continuity of care across the practice.
If you have any questions when you receive your bill, please contact our billing office at 212-987-3100 or via email at firstname.lastname@example.org. We will make every effort to respond within 24 hours.
If you have any questions regarding any aspect of your visit, please call and ask to speak with the practice manager.