Hospitalization at Home (HaH)

Most patients enrolled in Hospitalization at Home (HaH) arrive in the emergency room for treatment of an acute condition. In general, patients eligible for care in a HaH program require hospitalization, but also meet other medical and social criteria to ensure that the program is safe and appropriate for them. Also, patients must live in a stable residence that meets their needs for safety, shelter, and basic utilities while residing in the parts of New York City that are served by this program.

If you qualify for admission, your provider will meet with you and your family to review the program and then obtain written consent. Your provider will then write an admission note with orders for care and arrange transportation home, usually by ambulance.

Back in the home, patients receive hospital-level care from a team of doctors, nurse practitioners, nurses, and other professionals. This care includes:

  • Access to Recovery Care Coordinators (RN), who will monitor health status, communicate with doctors, assist in making doctor appointments, and answer any medical questions
  • Daily visits, or more often if needed, from a doctor or nurse practitioner either in-person or by video visit
  • Lab services, IV medications, and other equipment or therapy brought directly to the home
  • On-call service—24 hours a day, seven days a week—to respond to any urgent or immediate needs
  • Regular visits from home care nurses to check vital signs and administer certain medications, including infusions
  • Social work oversight to coordinate care and develop a follow-up plan as needed

Once discharged, our patients still have access to the HaH team around the clock for 30 days in case of any emergencies, health concerns, or other issues. Please contact your insurance provider to make sure that this post-acute period care is covered.