Telemedicine Appointments

The Mount Sinai Health System’s Division of Endocrinology and Diabetes is taking extra precautions to provide the safest environment possible. As a result of the ongoing outbreak of coronavirus, we are rescheduling all routine visits and offering video visitsfor urgent visits. Patients with non-coronavirus related urgent concerns, or health issues your clinician feels require an onsite visit, will still be seen. If you have a recent onset of fever, cough or shortness of breath or have had close contact with a confirmed or potential person diagnosed with Coronavirus in the last 14 days, visit us online for Mount Sinai Now Virtual Care or please call your provider's office.

Frequently Asked Questions

If I’m an existing patient, will I still get to see my own doctor?
Yes, in all likelihood. The vast majority of our physicians are conducting telehealth/video appointments for their patients. 

How do I book at telemedicine appointment?
Please contact your provider’s office via MyMountSinaiChart or telephone to schedule your appointment.

What kind of phone, tablet or computer setup is required?
MyChart telemedicine appointments can be performed using the Mount Sinai NOW app (found in the Google Play store or itunes) on any Android or iOS phone or tabled released in the last few years.

Is my healthcare information safe while participating in this online visit?
Mount Sinai employs encrypted, HIPAA-compliant technology to connect you to our doctors. No one is present in the room with the doctor or listening on the line; you can confidently discuss your health in an environment of secure privacy.

Is there a copay for a telemedicine visit?
Yes, there is a copay for appointments not related to COVID-19. If you are seeking a telemedicine consult for cold and flu symptoms, you may also schedule an appointment with Mount Sinai’s Urgent Care at https://www.mountsinai.org/appointment/telehealth-ms-now.