Clinical Command Center
Mount Sinai Health System’s Clinical Command Center provides the appropriate care to the right patient at the right time with the right resources, across the Health System. We bring together logistical expertise and medical knowledge to transfer patients among hospitals and doctors’ offices. We also handle bed allocation so patients are in the appropriate type of bed and in the correct facility to meet their medical needs. We provide these centralized services to the Health System’s nine hospitals and all other facilities 24/7.
We meet these goals by adhering to the following principles:
- Integrating clinical services and standardizing delivery systems
- Redesigning clinical practices to blend digital options and in-person services
- Creating integrated care management models
- Implementing standards of care and adhering to practice
- Enhancing efficiency
- Developing clinical and operational partnerships
- Ensuring high reliability in normal and emergency operations
Services We Provide
The Clinical Command Center oversees programs that keep the Mount Sinai Health System operating seamlessly. Our functions include:
- Transfers: The Patient Transfer Center works 24/7 to coordinate seamless interhospital (from outside facilities into the Mount Sinai Health System) and intrahospital (within the Health System) patient transfers.
- System Throughput: Also called Bed Management, this department identifies the appropriate bed for each patient, and seeks to improve patient outcomes and experience by shortening bed turnover time and waiting time for patients.
- Virtual Acute Care Services: Through telehealth, all patients at Mount Sinai hospitals have access to specialists throughout the Health System.
- Transportation Management: This team transports patients who are leaving the hospital to go home or to a nursing or rehabilitation facility. They also bring patients from their home to outpatient appointments or therapies (such as dialysis) when covered by insurance, and transports patients to and from clinical trials in which they are participating.
- Emergency Medical Services (EMS): Mount Sinai EMS, with its paramedics and emergency medical technicians, operates 911 ambulances responding to medical emergencies in our communities throughout New York City. Mount Sinai EMS is a leader in mobile medical care and in implementing a new ET3 program (Emergency Triage, Treat, and Transfer), which can treat patients at home via telemedicine or provide transport to locations other than emergency departments.
- Emergency Management: This department supports and coordinates the Mount Sinai Health System’s efforts before, during, and after an emergency that could adversely affect the Health System.
Hospitals We Serve
We are proud to serve these Mount Sinai Health System hospitals:
- Mount Sinai Beth Israel
- Mount Sinai Brooklyn
- Mount Sinai Kravis Children’s Hospital
- Mount Sinai Morningside
- Mount Sinai Queens
- Mount Sinai South Nassau
- Mount Sinai West
- New York Eye and Ear Infirmary
- The Mount Sinai Hospital