Cardiology Telemedicine Appointments

Mount Sinai Heart is here for you, and we are pleased to offer telephone and video visits with your health care provider from the comfort and safety of your home. We are thinking of you and your family during these difficult times and recognize during this heightened alert about COVID-19 that this convenient service is extremely helpful by reducing your risk of exposure.

We appreciate your understanding that some conditions require a physical examination. However, we are encouraging a phone or video visit to start the conversation about your symptoms and to determine next steps, which may include prescribing medications if needed.

If you would like to request a video visit, please call us at 1-855-MSHEART (674-3278) to speak with one of our staff members.

Mount Sinai Heart has begun planning for the near future and returning to full capacity. We will keep you fully informed in advance as services become available. You can be confident that we will proceed in a manner that insures the safety and comfort of our patients.

Frequently Asked Questions about Telemedicine

Which cardiologists participate in telemedicine appointments?
All of our cardiologists are offering telemedicine appointments. You can find a list of our providers on our Meet the Team webpage.

What types of cardiology appointments can take place via video visits?
We are using telemedicine virtual care for both new and follow-up visits.

How do I book a telemedicine/video appointment?
To request a video visit, please call us at 1-855-MSHEART (674-3278) to speak to one of our staff members who can assist you.

Once you have scheduled your telemedicine appointment, the virtual visit will be conducted using the Mount Sinai MyMountSinai app. On the MyMountSinai webpage, you can find detailed instructions for how to download and use the app, and what you will need to do to prepare for your video visit.

What kind of phone, tablet or computer setup is required?
MyMountSinai telemedicine appointments can be performed using the MyMountSinai app (found in the Google Play store or iTunes) on any Android, iOS phone, or tablet released in the last few years.
 
Is my health care information safe while participating in this online visit?
Mount Sinai employs encrypted, HIPAA-compliant technology to connect you with our doctors. No one is present in the room with the doctor or listening on the line; you can confidently discuss your health in an environment of secure privacy.
 
Is there a copay for a video visit?
No co-payment is required as per our current state of emergency with the COVID-19 pandemic. However, we will need to verify your eligibility with your insurance company prior to your appointment.