Chief Human Resources Officer, Mount Sinai Health System
Senior Vice President of Human Resources and Labor Relations,
Mount Sinai Health System
As Senior Vice President and Chief Human Resources Officer Ms. Maksoud leads the execution of a comprehensive people strategy designed to attract, develop, optimize and retain top clinical and administrative talent, supported by an environment of mutual respect and collaboration for members of the Mount Sinai Health System. Recognizing that success requires much more than purely procedural acumen, Ms. Maksoud is reinventing the process and criteria by which top talent is sourced, on-boarded and developed. Leveraging industry best practices and resources, Ms. Maksoud is currently creating programs and introducing management and selection tools that fully consider the technical, behavioral and cultural dimensions of employee competency with a focus on service. As part of a multidisciplinary leadership team, Ms. Maksoud plays a pivotal role in the transformation of the Mount Sinai Health System’s care delivery paradigm and organizational culture. She oversees a broad array of human resources functions that include: Faculty and Employee Relations, Talent Acquisition, Learning and Development, Compensation and Benefits, Executive and Physician Compensation, International Personnel, Recreation and Workforce Analytics. In close partnership with the Departments of Primary Care and Environmental Medicine and Public Health she is leading an initiative to improve Total Worker Health and reduce employee labor costs by introducing employees to a portfolio of innovative disease management and behavioral health programs.
In 2013, Ms. Maksoud led a cross-functional team of HR, IT and Clinical professionals to launch PEAK (the Portal for the Education and Advancement of Knowledge.) This customized learning management system optimizes today’s cutting-edge technology to expand the Health System’s capacity to deliver learning content, and to better monitor compliance with staff development objectives and regulatory requirements. Relying on user and system analytics, Ms. Maksoud and her team are optimally positioned to manage employee competency portfolios, and advance the educational strategies necessary for a world-class learning organization.
In collaboration with the senior leadership team, Ms. Maksoud developed and operationalized the human capital portion of the transformation of Mount Sinai Beth Israel. Over the past twelve months more than 400 staff have been assessed, supported and educated as they moved to new roles within the Mount Sinai Health System. Some staff transitioned as part of large program moves while others have embarked on completely new careers made possible through intensive skills assessment, personalized retraining, and continuous mentoring with an education specialist. It is anticipated that 600-800 additional staff will shift to alternate opportunities within the Mount Sinai Health System during the upcoming year.
Previously, Ms. Maksoud held the positions of Vice President of Human Resources and Labor Relations and Director, Corporate Human Resources and External Affairs at the Mount Sinai Medical Center.
Prior to Ms. Maksoud’s career in Human Resources, she was the Maternal Child Health Bureau’s Region II Coordinator for the 16 Hemophilia Treatment Centers (HTCs) in New York, New Jersey, Puerto Rico, and the U.S. Virgin Islands. She successfully authored competitive federal grants that covered operational funding for the HTCs and salary support for more than 100 multi-disciplinary professionals and promoted linkages among consumer-based programs, third party payers and Hemophilia Treatment Centers on the local, state and national levels.
Ms. Maksoud’s clinical experience includes roles as a Nurse Clinician in Ambulatory Care, Clinical Research Coordinator and Cardiothoracic ICU Staff Nurse.
Ms. Maksoud holds an M.P.A. in Health Care Administration from New York University, Robert F. Wagner Graduate School of Public Service, and a B.S.N.in Nursing from the College of Mount St. Vincent.