Your Thyroid Consultation

Patient First Program

Prior to your visit, one of our clinical coordinators will contact you to help you collect the information required for your visit. This is called our “Patient First Program.” The program is designed to help coordinate your visit to Mount Sinai. The clinical coordinator will review information that will be required for your visit, including any prior ultrasounds, biopsies, or consultations with endocrinologist or primary care physicians. By acquiring this information prior to your visit, the physician will be able to review your information and reduce the likelihood of a second visit. For patients who live far away or have difficulty getting to one of our thyroid centers in Manhattan, New Jersey, or Long Island, we can provide the telemedicine visit.

Where Will You Be Seen?

Our head and neck surgeons see patients in Manhattan, Paramus New Jersey, and Manhasset Long Island. If travel is a challenge, Dr. Genden also offers telemedicine consultations.

Leon and Norma Hess Center for Science and Medicine
1470 Madison Ave, 3rd floor
(Enter at 10 East 102nd Street)
New York, NY 10029
View Map
Phone: 212-241-9410
Please follow the link for parking information

Paramus, New Jersey
The Valley Hospital
Luckow Pavilion
1 Valley Health Plaza
Paramus, NJ 07652
View Map
Phone: 201-634-5656
Free parking on site

Mount Sinai Doctors Manhasset
1155 Northern Blvd, 3rd floor
Manhasset, NY 11040
View Map
Phone: 516-370-3434
Free parking on site

Telemedicine/Telehealth Visits

Mount Sinai’s Department of Otolaryngology – Head and Neck Surgery offers telemedicine/video appointments to maximize the patient experience and efficiency. If you would like to request a Telemedicine visit, please email, request an appointment through MyChart or call your physician’s office and speak to one of our staff members who can assist you (for phone numbers and locations, visit Otolaryngology Locations and Contact Information).

For more information and frequently asked questions and answers, please visit Otolaryngology – Head and Neck Surgery Telemedicine.

If material needs to be sent, the central address is:
The Mount Sinai Hospital
5 East 98th Street, Box 1189
New York, NY 10029
Phone: 212-241-9410
Fax: 646-537-9373

What Do I Bring?

Before your visit, a clinical coordinator will contact you to review your visit. Plan to bring:

  1. Imaging- If you have had recent imaging, plan to bring a copy of the report and a CD.
  2. Biopsy results- If you have had a biopsy or needle biopsy, please plan to bring a copy of the results. The clinical coordinator may ask you to obtain the biopsy slides.
  3. Laboratory results- If you have had recent blood work
  4. Medical records from you referring doctor.


Contact Us

Coordinating your visit can be confusing. We communicate with patients through a patient portal called MyChart. This is how you obtain pathology results, copies of your medical records, and communicate with our clinical team and you doctor.

If you have a question, please send us a message through MyChart. If you need to speak with a member of our clinical team, please call 212-241-9410.

Every patient seen at the Thyroid and Parathyroid Center must register with my chart. This link will get you there!

What to Expect at Your Thyroid Consultation

When you come to the office, we are practicing social distancing to limit your exposure and risk.  You will meet the physician and his team.  The physician will review your records and results, perform physical exam and endoscopy (if needed), perform an ultrasound and biopsy if necessary.  The next step of treatment will be determined at the end of your visit.