Mount Sinai Convenient Care Video Urgent Care

Video Urgent Care enables you to chat live with a doctor online through your phone, tablet, or computer in real-time. You’ll be connected within minutes with a physician who can provide an accurate diagnosis, recommend next steps, and prescribe medication, if needed. At only $25 per consultation, we offer the quality care you need with the convenience you want.

Mount Sinai’s Convenient Care telehealth service is a helpful option for treating:

  • Allergies
  • Cold and flu symptoms
  • Ear infection
  • Rash
  • Respiratory infection
  • Stomach Virus
  • Other everyday ailments

Mount Sinai Convenient Care is not for emergency care, if you are experiencing a medical emergency please call 911 immediately.

Start a Video Urgent Care Visit Online

  1. Get Started – Request a virtual doctor visit or download the free Mount Sinai NOW App in the Google Play store or iTunes
  2. Set Up – Register your account.
  3. Request a Visit – A doctor is now just a click away.


Frequently Asked Questions

When is Mount Sinai Convenient Care Video Urgent Care available?

Patients are able to request a visit 24 hours a day 7 days a week.

Can I use Mount Sinai Convenient Care Video Urgent Care for Asymptomatic COVID-19 Testing?

These video visits should NOT be utilized for asymptomatic Covid-19 testing. If you are looking for asymptomatic Covid-19 testing, please contact your primary care provider or visit NYC Testing Sites. If you are a Mount Sinai employee, please visit the Employee Health website for Covid-19 testing needs.

What kind of phone, tablet, or computer setup do I need?

Mount Sinai NOW works with any Android or iOS phone or tablet released in the last few years, or any Mac or PC with a webcam and modern browser (Chrome, Safari, or IE 10+).

What if the video or audio connection is poor?

This is rare, as our doctors are using a robust broadband web connection. When it happens, it’s usually the result of a spotty Wi-Fi or cellular signal. Fortunately, our doctors will have your contact information and can call you back. We can even continue the visit by phone, if appropriate. You will not be charged for a second video visit.

Is my information secure? Will the encounter be private?

We use encrypted, HIPAA-compliant technology to connect you to our doctors. There is no one listening in, or in the room with our doctors; you’ll have the utmost privacy to discuss your health.

What can I expect, with Mount Sinai Convenient Care? Is it safe to see patients this way?

After a brief registration process, you’ll be connected, by video, to a Mount Sinai doctor. Our doctors are board-certified and experienced in providing care for your urgent care needs, big and small. They have access to all your prior visits and records at Mount Sinai. They will collect a detailed history and coach you through a video-facilitated exam. There is ample evidence from research that these video visits (also called “telemedicine” or “telehealth”) are safe and effective, for routine ailments. If anything sounds concerning to your doctor, they will work to ensure timely and appropriate next steps – including referrals to in-person specialists, if appropriate.

Do you take my insurance?

The cost of a video visits is $60. We accept most private insurance and will verify during registration.