Mount Sinai NOW® Video Urgent Care
Video Urgent Care enables you to chat live with a doctor online through your phone, tablet, or computer in real-time. You’ll be connected within minutes with a physician who can provide an accurate diagnosis, provide next steps, and prescribe medication, if needed. At only $25 per consultation, connect with a doctor from anywhere with Mount Sinai NOW Video Urgent Care. We offer the quality care you need with the convenience you want.
Mount Sinai NOW telehealth service is a convenient option for treating:
- Cold and flu symptoms
- Ear infection
- Respiratory infection
- Stomach Virus
- Other everyday ailments
Mount Sinai NOW is not for emergency care, if you are experiencing a medical emergency please call 911 immediately.
- Get Started – Request a virtual doctor visit or Download the free Mount Sinai NOW App in the Google Play store or iTunes
- Set Up – Register your account.
- Request a Visit – A doctor is now just a click away.
Frequently Asked Questions
What kind of phone, tablet or computer setup do I need?
Mount Sinai NOW works with any Android or iOS phone or tablet released in the last few years, or any Mac or PC with a webcam and modern browser (Chrome, Safari, or IE 10+).
What if the video or audio connection is poor?
This is rare, as our doctors are using a robust broadband web connection. When it happens, it’s usually the result of a spotty Wi-Fi or cellular signal. Fortunately, our doctors will have your contact information, and can call you back. We can even continue the visit by phone, if appropriate. You will not be charged for a second video visit.
Is my information secure? Will the encounter be private?
We use encrypted, HIPAA-compliant technology to connect you to our doctors. There is no one listening in, or in the room with our doctors; you’ll have the utmost privacy to discuss your health.
What can I expect, with Mount Sinai NOW? Is it safe to see patients this way?
After a brief registration process, you’ll be connected, by video, to a Mount Sinai doctor. Our doctors are board-certified and experienced in providing care for your urgent care needs, big and small. They have access to all your prior visits and records at Mount Sinai. They will collect a detailed history, and coach you through a video-facilitated exam. There is ample evidence from research that these video visits (also called “telemedicine” or “telehealth”) are safe and effective, for routine ailments. If anything sounds concerning to your doctor, they will work to ensure timely and appropriate next steps – including referrals to in-person specialists, if appropriate.
Do you prescribe scheduled drugs, like Adderall or Percocet?
Our doctors are prohibited from doing so, by policy.
Do you take my insurance?
The cost of a video visits is $25. In the coming year, we will accept most private insurance. Please check with your insurance provider about reimbursement.