Important Information for Patients With UnitedHealthcare's Community Plan Health Insurance

Since Sunday, January 1, all Mount Sinai Health System hospitals and hospital-based clinics are no longer participating with UnitedHealthcare (United) Dual Complete Plan (Medicare + Medicaid) health insurance.

Since Wednesday, March 1, all Mount Sinai Health System hospitals and hospital-based clinics will stop participating with United’s Medicaid, Child Health Plus, and Essential Plan health insurance.

On Saturday, April 1, all of Mount Sinai’s physicians and other medical providers will stop participating with United’s Community Plans—including Dual Complete, Medicaid, Child Health Plus, and Essential Plans.

Affected Mount Sinai hospitals and affiliated clinics:

• The Mount Sinai Hospital
• Mount Sinai Beth Israel
• Mount Sinai Brooklyn
• Mount Sinai Morningside
• Mount Sinai Queens
• Mount Sinai South Nassau
• Mount Sinai West
• New York Eye and Ear Infirmary of Mount Sinai

View this list of clinics that will no longer be participating with United’s Community Plan products.

We understand this situation can be stressful for our patients. We want to make sure that you have access to the care and services you need and the health care providers you trust. 

Read on for important information for Mount Sinai patients with United’s Dual Complete, Medicaid, Child Health Plus, and Essential Plans. For help understanding your options, or any other questions you may have, please call our Patient Assistance Line for UnitedHealthcare members at 800-927-1720. We are available to answer your call Monday through Friday from 8 am to 5 pm.

To confirm which plan you are in, look at the front of your insurance card. An example is here.

Patient Communications

Communications to patients with UnitedHealthcare’s Dual Complete, Medicaid, Child Health Plus, and Essential Plans:

Frequently Asked Questions for Patients

Find answers to questions about your UnitedHealthcare Community Plan health insurance and Mount Sinai below.