Important Information for Patients With UnitedHealthcare's Dual Complete Plan

Starting Sunday, January 1, 2023, all Mount Sinai Health System hospitals and certain clinics affiliated with Mount Sinai hospitals will no longer be participating with UnitedHealthcare (United) Dual Complete Plan (Medicare + Medicaid) coverage.

Starting Thursday, March 2, 2023, all Mount Sinai doctors and other Mount Sinai medical providers will be out-of-network with United’s Dual Complete Plan.

Affected Mount Sinai hospitals and affiliated clinics:

  • The Mount Sinai Hospital
  • Mount Sinai Beth Israel
  • Mount Sinai Brooklyn
  • Mount Sinai Morningside
  • Mount Sinai Queens
  • Mount Sinai South Nassau
  • Mount Sinai West
  • New York Eye and Ear Infirmary of Mount Sinai

View this list of clinics that will no longer be participating with United’s Dual Complete Plan starting January 1.

We understand this situation can be stressful for our patients. We want to ensure that you continue to have uninterrupted access to the care and services you need and the health care providers you trust. Read on for important information for Mount Sinai patients with United’s Dual Complete, Medicaid, Child Health Plus, and Essential Plans. If you have questions, you may call our UnitedHealthcare Patient Assistance Line at 800-927-1720. Calls are answered Monday through Friday from 8 am to 5 pm ET.

Patient Communications

Communications to patients with UnitedHealthcare’s Dual Complete Plan:

You can confirm which plan you are in by looking at the front of your insurance card; an example is here.

Letters to patients with United’s Dual Complete Plan coverage:

Communications Dual Complete
Patient Insurance Notification Letter English
Español
l用中文
Patient Insurance Notification Email English
Español
l用中文
2023 Insurance Coverage Update Email English
Español
l用中文
2023 Insurance Coverage Update Letter 1 English
Español
l用中文
2023 Insurance Coverage Update Letter 2 English
Español
l用中文

Please note: Communications for patients with United’s Medicaid, Child Health Plus and Essential Plan coverage are currently being updated and are coming soon.

Frequently Asked Questions for Patients

Find answers to commonly asked questions about your UnitedHealth Dual Complete Plan coverage and Mount Sinai below.

Communications Dual Complete
FAQs English
Español
l用中文

Please note: FAQs for patients with United’s Medicaid, Child Health Plus and Essential Plan coverage are currently being updated and are coming soon.