About Your Visit
At the Center for Clinical Cardiovascular Care at Mount Sinai Heart, our entire staff is committed to taking care of you in a safe, comfortable, and efficient environment. We want your visit to be both productive and pleasant. Please review the information below to help us help you.
Before Your Visit
Please bring your insurance card(s), a referral (if needed), and a list of your medications and dosages. Please complete our patient questionnaire, before your arrival and bring copies of previous records, including CD images and previous reports if available. Consider making a list of questions that you have been concerned about. Plan to arrive 15 minutes before your scheduled appointment so that you can complete the registration process before you are scheduled to see the doctor.
During Your Visit
When you arrive at the Center for Clinical Cardiovascular Care at Mount Sinai Heart, please sign in at the front desk. We will give you any necessary forms and tell the medical assistant that you have arrived.
We want to make sure that you will have no problems with your health care insurance. To do that, we will check your insurance and personal information, process your referral (if your insurance company requires one), and collect any co-pays or other fees required by your insurance before you see the doctor. We accept cash, checks, and all major credit cards.
We make every effort to accommodate our patients at their appointment times but sometimes emergencies arise. If your doctor is delayed more than 15 minutes, we will inform you and try to give you an estimate of the wait time.
When we call you to the examination room, a medical assistant will gather some preliminary health information, check your vital signs, and may perform an EKG. If your doctor orders any diagnostic tests, be sure to ask how and when you will get the results.
After Your Visit
If you have any questions or need to check in with your doctor between visits, please call 866-HEART01 (866-432-7801). We return non-urgent calls within 24 hours. You can also use our patient portal, MyMountSinai, to request prescription refills, review your health history, send a question to your doctor, and more—online, any time.
We do our best to respond quickly to your needs. If you need a prescription refill, contact us at 1-866-HEART01 and provide the pharmacy and medication information, so we can get the request to your pharmacy within three business days.
We process referrals and authorizations for procedures within three business days. It can take up to two weeks for your doctor to complete a form.