Infectious Disease Telemedicine Appointments

Mount Sinai’s Division of Infectious Diseases offers telemedicine/video appointments to our patients with concerns related to infectious disease care, including both urgent and routine health care needs. We recognize that during this heightened alert about COVID-19, virtual appointments are extremely helpful because they reduce your potential risk of exposure.

We would like to offer all new patients the same courtesy and convenience. However, we appreciate your understanding that an initial appointment usually requires a physical examination in the office. Most patients do not need in-person appointments for follow-up visits, which are typically shorter than initial visits. Hence, telemedicine is an effective channel to receive quality follow-up care without the hassle of commuting. Our patients enjoy the various benefits of real-time video visits, which can include prescribing medications if needed.

Frequently Asked Questions about Telemedicine

What types of infectious diseases appointments can take place via video visits?
We predominantly use this delivery care method for follow-up visits. Please note that we are now providing both urgent and routine care for our patients. We can discuss other symptoms, quality of life questions, and any issues related to medications. 

How do I book a telemedicine appointment?
Please contact your provider’s office via MyMountSinai or telephone, at 212-241-3150, to schedule your appointment. Once you have scheduled your appointment, the visit will be conducted on the MyMountSinai app.

Call us at 212-241-3150 to book same-day appointments.

How do I conduct my telemedicine appointment?
You can conduct MyMountSinai telemedicine appointments using the MyMountSinai app (found in the Google Play store or iTunes) on any Android, iOS phone, or tablet released in the last few years.

On our MyMountSinai webpage, you can find detailed instructions for how to register for a MyMountSinai account if you do not already have one, how to download and use the app for your visit, and what you will need to do to prepare.

Is my health care information safe while I participate in this online visit?
Mount Sinai employs encrypted, HIPAA-compliant technology to connect you to our doctors. No one is present in the room with the doctor or listening on the line; you can confidently discuss your health in secure privacy.

Is there a copay for a telemedicine visit?
Yes, there is a copay for appointments not related to COVID-19.