Important Updates for Our Patients
As the number of cases of coronavirus (COVID-19) has grown substantially in the greater New York area, the Mount Sinai Health System is committed to bringing you the latest information including how to get care at Mount Sinai, protecting yourself from COVID-19, our visitor policy, and much more. You will find our information is constantly updated, in response to the changing situation.
Visitor Policy - Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai Morningside, Mount Sinai West, Mount Sinai South Nassau, and New York Eye and Ear Infirmary
Due to the escalating COVID-19 emergency, we are prohibiting all visitors across the Mount Sinai Health System, including visitors to the emergency departments, inpatient units (including postpartum), ambulatory sites and other facilities. These restrictions are being put in place for the safety of our patients, caregivers and community.
There are limited policy exceptions for HEALTHY visitors, including:
Labor and Delivery, including the labor, delivery and remaining duration of patient’s stay: One healthy visitor, no rotation. Doulas may be present for the birthing process. Obstetrics Visitor Policy FAQ
Pediatrics, NICU and Pediatrics ED: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)
Immediate End of Life situations: Two healthy visitors (only one may be present at a time), as long as we can ensure visitor and staff safety. If the patient is a parent of a minor child, one adult family member and one child may be permitted at the bedside.
Patients for Whom a Support Person has been determined to be essential to the care of the patient (medically necessary) including patients with intellectual and/or development disabilities and patients with cognitive impairments including dementia: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)
All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.
Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).
Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.
We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.
Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.
UPDATED VISITOR POLICY – 4/13/20
Beginning May 26th, 2020, The Mount Sinai Hospital and Mount Sinai Queens will be participating in a two week pilot project with New York State Department of Health (NYSDOH). The pilot project will expand upon the current restricted visitation policy so that we can now allow visitors for all of our patients.
The Mount Sinai Hospital:
10:00am to 6:00pm
Mount Sinai Queens:
9:00am to 6:00pm
Before Visiting Your Loved One
All visitors must be 18 years of age or older.
All visitors will be screened for symptoms of COVID-19 when they arrive at the hospital. Anyone who has symptoms of COVID-19 or who has had significant exposure to someone with COVID-19 will not be allowed to enter.
All visitors must wear a face covering or mask during their visit. A mask will be provided if the visitor does not have one.
After completing the symptoms screening, visitors will be given a special sticker to wear while in the hospital.
Visitors will be directed to the Nurses Station on the floor where their loved one is staying.
Visitors must wash their hands with soap and water, or use hand sanitizer, before entering and exiting their loved one’s room.
If needed, visitors will be provided with personal protective equipment (PPE) to wear. Visitors must wear the appropriate PPE at all times and will be shown the correct way to wear it, including how to put it on and take it off.
During Your Visit
Patients are allowed only one visitor at a time.
Patients are allowed a total of four hours of visitation each day.
Visitors must stay in the patient’s room throughout their visit unless asked to step out by hospital staff.
If needed, the hospital reserves the right to restrict the total number of visitors based on the needs of other staff and/or patients occupying the room.
The current visitation policy exceptions for labor and delivery, pediatrics, end-of-life, and patients with an intellectual, developmental, or other cognitive disability will remain in effect.
Visitors who do not follow these requirements will be asked to leave.
Mount Sinai is making it easier—and safer—to get care. If you think you may have COVID-19, you can get care quickly through our video and online care services through Mount Sinai Now Virtual Care. If your symptoms include fever, cough, or shortness of breath, or if you have had close contact with a confirmed or potential person diagnosed with COVID-19 in the last 14 days, this is a safe and fast way to get the care you need. We are taking extra precautions to make sure our facilities are as safe as possible, and this will allow us to direct you to the most appropriate location for your care. As a result of the outbreak, routine visits with our providers are being rescheduled or offered as video visits. If you do not have COVID-19, but want to schedule a routine doctor's appointment, you can set up a video visit easily through MyChart. If you need more information, please call your provider.
According to a directive from the New York City Department of Health and Mental Hygiene, the Mount Sinai Health System is not permitted to test patients for COVID-19 who have no or mild symptoms.
Testing will not change how we treat your illness. Whether you have COVID-19 or another seasonal illness like the flu, we advise the following:
Stay home and only leave if you need medical attention
Isolate yourself from others in your household by staying in a separate bedroom
Use a separate bathroom if available; otherwise, disinfect the bathroom after using
Everyone should wash their hands frequently with soap and water or alcohol-based hand sanitizer
Dispose of used tissue properly in lined trash cans
If you wish to consult a doctor about your symptoms, please use our virtual service, Mount Sinai NOW as a first step. You can chat with a doctor on your smartphone or personal computer, using a video call, online visit, or Text-to-Chat. It will help us make sure you receive the appropriate care.
If you or a loved one has questions about COVID-19 symptoms, testing or treatment, you can text 4-SINAI (474624) from any mobile device to receive answers.
For any questions after receiving negative COVID-19 test results, you can call 646-605-5959 to receive further guidance.
Precision Recovery is a new app developed by Mount Sinai to monitor people who have symptoms of COVID-19. It enables physicians to remotely monitor the patient’s symptoms daily and adjust care as needed, including sending the patient to the hospital if symptoms worsen. Care includes video or phone consultation, when needed. If you would like to enroll as patient, text your name and “Precision Recovery” to 332-213-9130.
Out of an abundance of caution, effective as soon as possible, but no later than Tuesday, March 10, we are instituting a temporary policy to cancel all in-person large group lectures, events, and meetings across the Mount Sinai Health System, and if possible, offer a virtual alternative. This includes, but is not limited to, grand rounds, educational classes, administrative meetings, and clinical meetings. To be clear, the Mount Sinai Health System, including the Icahn School of Medicine at Mount Sinai, remains open under this policy. We are just limiting the size of gatherings and also limiting visitors.
The Mount Sinai Medical Legal Partnership provides free legal services for Mount Sinai’s most vulnerable patients to address and resolve the legal and social issues that often contribute to poor health.
The MSMLP is here to help with patients’ legal needs in this crisis. Some patients may have questions about rights to unemployment benefits, visa extensions, public benefits, advance planning, and child custody, among other things.
The MSMLP has arranged for free, confidential legal services for low-income patients during the COVID-19 crisis. Patients can contact our partner, Legal Health at (929) 356-9586 or email@example.com. Calls will be answered Monday-Friday 9:00am-5:00pm.