At Mount Sinai, our mission is to provide exceptional patient care. To help patients feel more confident about their choice of doctors, we provide patient experience star ratings based on information collected by an independent organization, Press Ganey, which surveys hundreds of thousands of our patients every year. We hope this information will help you choose the doctor that is right for you.
What is the “Patient Experience Star Rating?”
The Patient Experience Star Rating reflects our patients’ perception of how well their Mount Sinai physician communicated with them during an office visit. The Star Rating is based on patient responses to three questions on the Press Ganey Survey, a standardized questionnaire:
- Explanations the care provider gave you about your problem or condition
- Concern the care provider showed for your questions or worries
- Likelihood of your recommending this care provider to others
Who receives a Press Ganey patient survey?
Patients are randomly selected to receive a survey, either via mail, email or text, in which they are asked to provide feedback about their experience. That feedback is shared with physicians and medical practice leaders to help us improve and to recognize exceptional physicians.
How is the rating calculated?
The star rating is calculated using the industry standard methodology to ensure validity and reliability.