Text to Chat With Us Now

Introducing Text-to-Chat, a secure mobile web application that allows you to chat with Mount Sinai on any mobile device. Just text 474-624 (4-SINAI) and we can arrange a virtual video visit or in-office appointment with a doctor.

It’s a faster—and safer—way to:

  • Get answers to your COVID-19 questions and concerns, and get the right care quickly
  • Book appointments, get test results, and get answers for non-urgent health concerns
  • Continue your regular care with your primary care and specialty doctors through video visits

Here's how to get started:

  1. Text 474-624 (4-SINAI).
  2. Tap the link you will receive immediately to enter a secure chat.
  3. Choose what you would like help with. For example, you would select “Flu Help” if you have flu-like symptoms, or “COVID-19 Help” if you think you may have the coronavirus.
  4. Chat our team. Within seconds, you will be asked just a few questions about how you or your loved one feels.

How we can help:


We understand that you have concerns and questions about COVID-19. With Text-to-Chat you can get answers, discuss test results (if applicable), and take the next step to get care. Our medically-trained navigators determine your needs and quickly guide you to the care you need:

  • Effective self-isolation
  • Virtual visit
  • In-person visit
  • Emergency room

Health concerns other than COVID-19

You can schedule virtual video visits for all your primary care needs and routine appointments with specialists.

You can come back to your chat history and get help from our team again by texting 474-624 again.

Access us at any time:

Our care team is staffed seven days a week and we are continually increasing available hours.

We are frequently adding more options to our Text-to-Chat capabilities—especially those related to COVID-19—so continue to check back often.

Throughout our history, Mount Sinai has been at the forefront of seamlessly integrating technology with patient care. The Mount Sinai Health System is committed to providing high-quality care to you and your family and Text-to-Chat offers a brand new way to make access to our doctors more convenient.

Note: Standard data rates apply.