Keeping Our Patients Safe

For Mount Sinai’s doctors, nurses, and staff, there is nothing more important than the health and safety of our patients. We understand that concerns about COVID-19 may make a visit to a hospital or doctors office feel frightening—but don’t let fear keep you from getting the care you need. From continual disinfecting to strict distancing measures, our teams have put stringent protections in place to keep all our patients safe.

Throughout our community, conditions still need to be treated, procedures still need to be performed, and screenings still need to be scheduled to prevent disease. So Mount Sinai wants to reassure our patients that our trusted clinicians are here and ready to welcome you and your family. From emergency care through routine appointments, your health is too important to put on hold.

What to Expect During Your Visit

Upon arriving at Mount Sinai you can feel confident you are entering a clean facility, where all areas are continually disinfected. All patients and staff are required to wear face masks at all times (patients arriving without a mask will be provided with one).

To ensure social distancing, we have taken measures such as spacing appointments and rearranging furniture. We also follow strict isolation protocols to separate COVID-19 patients from others.

Learn what to expect during your visit

Testing and Screening

Patients are screened for COVID-19 symptoms before their appointment and upon arrival.

If you are experiencing COVID-19 symptoms, you can get diagnosed through a test that uses a swab to collect a sample for analysis.

Learn more about our testing and screening policies

Scheduling Appointments

Your safety is important to us. Mount Sinai’s doctors are available to provide you with ongoing clinical care via video visits as well as in person appointments. For urgent attention, please call 1-800-MD-SINAI or reach out to us via Mount Sinai Now Video Urgent Care.

To schedule a video visit or in person appointment, please call your provider directly, schedule an appointment in MyChart, or search for your provider using our Find-a-Doctor Portal. MyChart can also be used for routine needs, such as prescription refills, paying a bill or messaging a provider.