Your Visit to Mount Sinai

We have a trusted team of researchers, administrators, and health care providers who know how to keep you safe. We have put into place a wide range of protocols to ensure that you and your loved ones are protected at all times.

Before Your Appointment

Phone Screening: We will call you prior to your visit to ask if you have any symptoms of highly infectious diseases. 

Online Check-In: Part of your check-in will be completed electronically before you come in, in order to reduce your wait time and contact with others. 

When You Arrive

Symptom Screening: All patients will be screened for symptoms of highly infectious diseases. Patients with symptoms will be referred for appropriate care.

Mandatory Masking: All patients, visitors, and staff are required to wear face coverings. Anyone will be provided with a mask, if needed.

Visitor Policy: Mount Sinai welcomes visitors to our hospitals, including our Emergency Departments. Please see the visitor policy and the ambulatory policy for the Mount Sinai Health System.

During Your Visit

Hand Hygiene: During your visit, we encourage you to practice hand hygiene. We recommend that you frequently wash your hands with soap and water for at least for 20 seconds. Alcohol-based hand sanitizers are a safe alternative and readily available throughout our health system.

Behind the Scenes

Regular disinfection: All areas—including waiting rooms, patient rooms, operating rooms, and high-touch surfaces—are thoroughly disinfected regularly and when needed. 

Separation of COVID-19 Patients: All of our patients who are being treated for COVID-19 are isolated from other patients.