Important Updates for Our Patients
As the number of cases of coronavirus (COVID-19) has grown substantially in the greater New York area, the Mount Sinai Health System is committed to bringing you the latest information including how to get care at Mount Sinai, protecting yourself from COVID-19, our visitor policy, and much more. You will find our information is constantly updated, in response to the changing situation.
Due to the escalating COVID-19 emergency, we are prohibiting all visitors across the Mount Sinai Health System, including visitors to the emergency departments, inpatient units (including postpartum), ambulatory sites and other facilities. These restrictions are being put in place for the safety of our patients, caregivers and community.
There are limited policy exceptions for HEALTHY visitors, including:
Labor and Delivery: One healthy visitor, no rotation.
Pediatrics and Pediatrics ED: One healthy visitor.
NICU: One healthy adult visitor for the duration of the hospitalization, no rotation.
End of Life situations: One healthy visitor for the duration of the hospitalization, no rotation, as long as we can ensure visitor and staff safety.
If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.
We will support connection to family and friends through virtual means such as phone, FaceTime, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.
Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.
Mount Sinai is making it easier—and safer—to get care. If you think you may have COVID-19, you can get care quickly through our video and online care services through Mount Sinai Now Virtual Care. If your symptoms include fever, cough, or shortness of breath, or if you have had close contact with a confirmed or potential person diagnosed with COVID-19 in the last 14 days, this is a safe and fast way to get the care you need. We are taking extra precautions to make sure our facilities are as safe as possible, and this will allow us to direct you to the most appropriate location for your care. As a result of the outbreak, routine visits with our providers are being rescheduled or offered as video visits. If you do not have COVID-19, but want to schedule a routine doctor's appointment, you can set up a video visit easily through MyChart. If you need more information, please call your provider.
According to a directive from the New York City Department of Health and Mental Hygiene, the Mount Sinai Health System is not permitted to test patients for COVID-19 who have no or mild symptoms.
Testing will not change how we treat your illness. Whether you have COVID-19 or another seasonal illness like the flu, we advise the following:
Stay home and only leave if you need medical attention
Isolate yourself from others in your household by staying in a separate bedroom
Use a separate bathroom if available; otherwise, disinfect the bathroom after using
Everyone should wash their hands frequently with soap and water or alcohol-based hand sanitizer
Dispose of used tissue properly in lined trash cans
If you wish to consult a doctor about your symptoms, please use our virtual service, Mount Sinai NOW as a first step. You can chat with a doctor on your smartphone or personal computer, using a video call, online visit, or Text-to-Chat. It will help us make sure you receive the appropriate care.
If you or a loved one has questions about COVID-19 symptoms, testing or treatment, you can text 4-SINAI (474624) from any mobile device to receive answers.
For any questions after receiving negative COVID-19 test results, you can call 646-605-5959 to receive further guidance.
Out of an abundance of caution, effective as soon as possible, but no later than Tuesday, March 10, we are instituting a temporary policy to cancel all in-person large group lectures, events, and meetings across the Mount Sinai Health System, and if possible, offer a virtual alternative. This includes, but is not limited to, grand rounds, educational classes, administrative meetings, and clinical meetings. To be clear, the Mount Sinai Health System, including the Icahn School of Medicine at Mount Sinai, remains open under this policy. We are just limiting the size of gatherings and also limiting visitors.