Your Visit to Mount Sinai
We have a trusted team of researchers, administrators, and health care providers who know how to keep you safe. We have one of the most advanced programs in the nation. Our wide range of protocols ensure all patients coming to us for care are safe and comfortable. From streamlined check-ins and distancing practices to deep cleaning and face mask requirements, we are taking every possible precaution to protect you and your loved ones.
Before Your Appointment
Phone Screening: We will call you prior to your visit to ask if you have any COVID-19 symptoms.
Online Check-In: To reduce your wait time and contact with others, as much of your check-in as possible will be handled electronically before you come in.
When You Arrive
Symptom Screening: All patients will be screened for COVID-19 symptoms, including temperature checks. Patients showing symptoms will be referred for appropriate care.
Mandatory Masking: Throughout your visit at Mount Sinai, all patients and staff are required to wear face coverings, as well as appropriate protective equipment. Patients and visitors will be provided with a mask, if needed.
Visitor Policy: Mount Sinai will welcome visitors to the hospitals, including Emergency Rooms. Please see the visitor policy for the Mount Sinai Health System.
During Your Visit
Hand Hygiene: During your visit, there’s no better time to emphasize the importance of hand hygiene. We recommend that you wash your hands with soap and water at least for 20 seconds frequently. We also will make alcohol-based hand sanitizers readily available for our patients and staff throughout our health system in case you don’t have access to soap and water.
Social Distancing: We’re minimizing contact between patients by spacing furniture, minimizing the number of patients in waiting areas, and scheduling more time between appointments. We are monitoring the number of patients in elevators. You will also see visual aids of our elevator safety guidelines. We also encourage the guidelines for social distancing, which is to keep six feet between people.
Behind the Scenes
Continuous Cleaning: All areas are rigorously disinfected, including waiting rooms, patient rooms, operating rooms, and high-touch surfaces. Patient rooms receive a ceiling-to-floor cleaning after a patient has been discharged and before a new patient is admitted, which takes approximately two hours and includes several quality assurance checks. In our outpatient practices, examination and treatment rooms are disinfected between patient visits. And high-touch surfaces such as door knobs and kiosks are continually cleaned.
Staff Screening: Staff are monitoring themselves for signs and symptoms of COVID-19 twice daily and being tested for exposure to COVID-19.
Separation of COVID-19 Patients: All of our patients who are being treated for COVID-19 are isolated from others.