Patient Service Center

Patient Representatives

Patient Representatives assist patients and their families with any questions, complaints or concerns regarding their health care or any services, that other staff is unable to resolve. Patient representatives also provide information regarding patients’ rights. The patient representatives are available Monday-Friday, 9 am - 5 pm and can be reached at 212-659-8990. During the evenings, nights and weekends, calls will be referred to a nurse administrator.

If you feel like we have not been able to address your concerns, you may file a complaint anonymously and/or without retaliatory action to:

New York State Department of Health
(800) 804-5447

The Joint Commission
(800) 994-6610

Language Services

The Mount Sinai Hospital provides over the phone and in-person interpreter services, 24 hours a day, at no cost to patients. Please speak to your provider to arrange for these services.

Health System Patient Representative Offices

The Mount Sinai Health System has patient representative offices at each of the main hospital campuses. ​​


Contact Us

We welcome feedback about your care. If you have concerns, please contact:

The Mount Sinai Hospital
The Patient Service Center
Guggenheim Pavilion Atrium
First Floor
Monday – Friday, 9 am – 5 pm
Phone: 212-659-8990
Nurse Administration: 212-241-6500 (Evenings, nights, and weekends only)

Mailing Address:
The Mount Sinai Hospital
Patient Service Center
Box 1515
One Gustave Levy Place
New York, NY 10029