Mount Sinai Support and Service Centers
Social services, patient counseling, advocacy and information services are available to help both in-patients and out-patients and their families cope with an illness and hospitalization, provide social and rehabilitative support, offer concrete assistance in discharge planning, obtain health insurance and income supports, and identify and utilize health and social services in the community. These services include:
Patient representatives help patients and their families with problems, complaints or concerns about their health care or Mount Sinai services that other staff are unable to resolve. Patient representatives provide information regarding the New York State Health Care Proxy and patients' rights. Patient representatives are on call from Monday - Friday, 9:00 AM - 5 PM and can be reached at 659-8990. At other times, calls will be referred to a nursing administrator.
In the event that a concern cannot be resolved, patients and their families can also contact the Joint Commission on Accreditation of Healthcare Organizations at (800) 994-6610.
The Department of Volunteer Services sponsors a range of programs that utilize volunteer time and skill in enhancing patient services and provide opportunities for community youth and adults to gain work and educational experience. For information, call (212) 241-0478.
Information contained in the medical record is confidential and available to authorized users only. It may not be released without the patient's authorization except as required by law. For information on how to obtain a copy of your medical record, please call (212) 241-5156.
Other Community Services
The Department of Health Education provides and/ or coordinates health education programs and services in East Harlem and other near communities. Programs are designed for all age groups - children through the older adult. For information, call (212) 241-6831.
The Department of Community Relations acts as the hospital's link to health, social service and civic organizations, as well as to schools, community boards, local coalitions and committees, and community leaders. The department disseminates information and helps build support for hospital programs, services and policies; organize health fairs and educational events; develops new programs and services and evaluates their effectiveness; and works in partnership with community members and organizations to solve health problems. To reach the Department of Community Relations, call (212) 731-7888.
We welcome feedback about your care.
If you have concerns, please contact:
The Nurse Manager or Supervisor
The Patient Service Center
Guggenheim Pavilion Atrium
212-241-6500 evenings, nights, and weekends
At Mount Sinai Queens:
The Patient Representative
Annex 2nd Floor
If you feel we have not been able to address your concerns, you may file a complaint anonymously and/or without retaliatory action to:
New York State Department of Health: 800-804-5447
The Joint Commission: by emailing firstname.lastname@example.org or calling 800-994-6610.