International Patient Services

The Department of International Services at the Mount Sinai Health System is a 24-hour, 7-day a week service that provides patients seeking medical treatment in the United States with a single point of contact for accessing the highest quality care across five hospitals throughout New York City.

We understand that every international patient has different needs and expectations, and our team is here to ensure personalized guidance through every aspect of treatment. Our dedicated staff can assist in connecting you with one of our distinguished physicians, supplying and securing cost estimates, and coordinating appointments and admissions that meet your travel dates. Our goal is to provide the most professional and personalized care to all our international guests and their families.

Our International Services Department assigns each visiting patient a dedicated member of our medical concierge team, who offers personal assistance 24 hours a day, 7 days a week from the initial phone call to the final transfer of medical records after treatment is complete. By performing a variety of services such as scheduling medical appointments and making hotel reservations, our team strives to handle all logistics, so patients are free to focus on treatment and healing.

Embassies/Consulates/Foreign Agencies

For our patients who will be sponsored by a consulate, embassy, or foreign agency, The Mount Sinai Health System requires a guarantee letter of payment letter prior to admittance into our institution. Once this letter is received, it will act as financial clearance for the patient’s medical treatment.