The International Services Department at the Mount Sinai Health System takes a personalized approach to providing our guests with the most effective and efficient care possible. With a strong tradition of excellence in successful treatments and scientific research, Mount Sinai draws patients from around the globe who seek physician consultations, second medical opinions, specialized surgical procedures, and other international medical treatments. Becoming a Mount Sinai patient means having access to the Health System’s full range of specialized physicians, who are skilled in providing a comprehensive approach to total patient care. The Mount Sinai Health System is home to some of the country’s top doctors as well as ambitious research studies that give patients the benefit of leading-edge treatment options. Our International Services Department is proud to connect our patient guests with the experts delivering these unparalleled medical resources, and we are pleased to personally coordinate the entire treatment process to ensure the best possible patient experience.
Personalizing Care for International Patients
To provide the highest level of convenience, our International Services Department assigns each visiting patient a dedicated member of our medical concierge team, who offers personal assistance 24 hours a day, 7 days a week from the initial phone call to the final transfer of medical records after treatment is complete. By performing a variety of services such as scheduling medical appointments and making hotel reservations, our team strives to handle all logistics, so patients are free to focus on treatment and healing.
Coordinating Medical Treatment Abroad
Patients seeking international medical services at Mount Sinai can expect the following assistance:
- Guidance in selecting the most appropriate doctor
- Convenient coordination of all medical appointments and hospital admission
- Secure cost estimates for medical treatment prior to admission
- Medical travel coordination to New York City, including flights, hotels, and car service
- Interpreter services for all communication with medical personnel
- Assistance with all paperwork required to receive international medical treatment at our hospital, including travel visas
- Itemizations of invoices upon completion of medical treatment
- Translation and transfer of medical records back to the patient’s referring physician upon request
The goal of Mount Sinai’s International Services Department is to provide our guests from abroad with access to the highest quality medical care, personalized to the specific needs of each patient and their family.
The Mount Sinai Health System comprises the following seven hospital campuses as well as the Icahn School of Medicine at Mount Sinai.
Mount Sinai Beth Israel
First Avenue at 16th Street
New York, NY 10003
Mount Sinai Beth Israel Brooklyn
3201 Kings Highway
Brooklyn, NY 11234
The Mount Sinai Hospital
1468 Madison Avenue
New York, NY 10029
Mount Sinai Queens
25-10 30th Avenue
Long Island City, NY 11102
Mount Sinai St. Luke’s
1111 Amsterdam Avenue
New York, NY 10025
Mount Sinai West
1000 Tenth Avenue
New York, NY 10019
New York Eye and Ear Infirmary of Mount Sinai
310 East 14th Street
New York, NY 10003
The Mount Sinai Health System combines the highest-quality care with convenient scheduling to offer the best possible treatment experience to both international patients and their referring physicians. Our International Services Department is devoted to meeting the needs of patients and doctors from around the globe by providing assistance in the following areas:
- Convenient consultation with a Mount Sinai Health System physician to discuss your patient’s condition and treatment options
- Translation services
- Referrals for patients to the most appropriate Mount Sinai Health System physician
- Timely and thorough patient updates upon request
- Easy access to patients’ medical charts
- Follow-up assistance and medical document translations
- Physician education opportunities such as teaching professorships and international student learning opportunities at the Icahn School of Medicine
The goal of Mount Sinai’s International Services Department is to partner with our visiting patients’ physicians in order to provide the most effective and coordinated care possible.
I had a cardiac catheterization done with Dr. Samin Sharma. My experience at your hospital was very, very good. Both Dr. Sharma and his team took excellent care of me during my stay. The International Services department was able to send my requested invoices in a timely fashion and I have been able to submit to my insurance for reimbursement. I thank you for your assistance and would recommend Dr. Sharma to my fellow countrymen.
My experience at Mount Sinai was great! I had spine surgery with Dr. Arthur Jenkins. He was so patient and kind. He spent a lot of time with me and answered all of my questions. After my surgery, I had much less pain than I thought I would. The nurses and physiotherapists were also so kind.
While living in New York I needed urgent medical treatment. It was my fortune to be directed to Mount Sinai where I was welcomed and treated with the utmost respect. International Services assisted me with making sure all was taken care of prior to and during my visits, and updated my family during my operations. They also expedited and assisted with all medical bills and follow-up appointments. I had the A-team of doctors who listened to my concerns. What I appreciated the most was the good sense of humor my doctors and the medical staff had throughout, which made my recovery all the better
I underwent surgery to replace two heart valves and I had a second operation on my liver, small intestine, and gall bladder. Both of these procedures were conducted at Mount Sinai Hospital in New York. When I was diagnosed in my country it was determined that I could not be treated there because the type of cancer I had was very rare. My personal experience with The Mount Sinai Health System was excellent, thanks to the professionalism and human quality of the medical specialists in oncology and cardiovascular diseases, and the nursing personnel, for whom I am very grateful. The office of International Services was involved in my care to provide all relevant paperwork, which can often be uncomfortable and difficult for us foreigners. They also coordinated my medical appointments in laboratories and radiological areas, optimizing time and simplifying the paperwork, and they were awaiting my entry and exit of the hospital—they treated me like family. To this day I count on the professionalism of the medical specialists who treated me and the help of the International Services office to coordinate my medical appointments, lab tests, and even help me with selecting a hotel during my stay in New York City.
I had an amazing experience at The Mount Sinai Health System. Dr. Francesco Callipari and his team first and foremost were professional and caring and more than anything else, understanding. During my prenatal visits I was well informed and understood what to expect upon going into delivery. Checking in and out from visits was quick and stress-free. The International Services department was always there for me. They were dedicated and compassionate to my medical needs. I will definitely recommend going to The Mount Sinai Health System for any procedure or medical visits.
--H.B., Saudi Arabia
Our experience at Mount Sinai was fantastic. Our physician, Dr. Valentin Fuster, and his assistant are not only incredible and warm people but also extremely talented and skilled professionals. All of Dr. Fuster’s team is excellent. Dr. Samin Sharma (who performed the procedure) and his team and Dr. Fuster and his team did incredible work in the coronary angiography and placement of a stent. What is unique to Mount Sinai is the way they treated me and how they allayed my fears completely. I am leaving in a week to return to my country with trust in my heart condition. Also, the International relations staff did excellent work so everything was settled for my hospitalization in a couple of hours. I am very impressed with Mount Sinai. I feel that I am in the right place with the right people. I will definitely recommend Mount Sinai in my country.