Each time you receive care at Mount Sinai Queens or your doctor sends a lab or pathology specimen to Mount Sinai Queens, a new account will be opened. Each account generally ties to a date of service. Except in cases of ongoing therapy services, insurance companies and the hospital have agreed to create a new account and submit separate claims for each visit to simplify billing and payment accounting. Your hospital bill will include a detailed description of the services provided.
If you provided insurance information, your insurance (including Medicare) will be billed in about one week for the hospital's inpatient services, outpatient services, and Emergency Department services. Once your primary insurance is billed and pays, if there is an outstanding balance, your secondary insurance (if you have one) is billed. After all insurance carriers have been billed and paid, you will receive your first bill from us with the amount that remains and is your responsibility. Often this amount represents deductibles and co-pays. Sometimes your insurance carrier will notify you when they have paid and what they have paid, but this is for your information only and is not to be confused with our bill to you. If you have no insurance, the first bill should arrive about one week after care. Every 30 days thereafter, a monthly statement should arrive that will include the balance from the prior month and list payments and adjustments posted since the last statement.
Physician services are not included in your hospital bill and will be billed separately. In some cases, doctors who did not directly see you will send you bills. These are specialists who worked on your case behind the scenes, for instance, in the lab, interpreting your x-rays or consulting with your physician. Examples of these physicians include pathologists, radiologists, cardiologists, anesthesiologists, and other specialists who submit separate bills. If you have questions about these bills, please call the number printed on their statement.
The Emergency Department fees are higher than visits to the doctor’s office. Non-emergency visits should take place at your physician's office, Mount Sinai Doctors in the Ambulatory Pavilion, or Mount Sinai Queens Family Health Associates to keep down your health care costs.