At Mount Sinai Manhattan Heart, we are dedicated to serving our patients.
We want to make sure you always have the medications you require, so we respond to your requests for refills promptly and reduce the need for multiple follow-up calls about prescription refills. We have always required medical follow-up in the office before most drugs can be refilled for you. This is to protect your health and to ensure that you are receiving not only the right medication, but also the right dosage.
To expedite prescription refills, we have a pharmacy voice mail box. This option can be reached by selecting "2" and then "2" again from the automated system. Please leave a detailed message designating your name, medication you need renewed and your pharmacy telephone number. This voice mail is checked by our registered nurse frequently throughout the course of the day. All messages left prior to 4:00 p.m. will be handled on a same day basis. Calls after 4:00 p.m. will be handled on the following business day. Please call us at least two weeks before you will run out of your current medication supply. If you don't give us adequate notice, it is much harder for us to see to it that your refill is ordered. It is essential that you can tell us the exact medication, the dosage, and how often you take it.
*If you have not had a recent visit to your doctor, only a minimal refill will be given. This will prevent you from running out of medication but will allow your doctor to provide proper supervision.
To simplify reporting of lab tests, we use a notification-by-mail system. Most results are reported to us within 24 hours. Your doctor will review them and send you a report explaining the test results. We will contact you by phone with any urgent problems. After you have reviewed the report, you are always welcome to call with questions. Please allow five to seven business days before calling us.
Other Test Results
For all other test results, you will receive a telephone call typically within 24 to 48 hours of your test notifying you of your results.
Most patients see one cardiologist within our group on most occasions. If you should have a time sensitive or urgent need, please allow the first available doctor to see you. This will ensure you receive the timeliest care for your needs.
Mount Sinai Manhattan Heart
177 East 87th Street, Suite 507
(at Third Avenue)
New York, NY 10128
Monday - Friday
9:00 a.m. to 5:00 p.m.
638 Columbus Avenue, 2nd Floor
(at 91st Street)
New York, NY 10024
Monday - Friday
10:00 a.m. to 6:00 p.m.