Frequently Asked Questions

How do I know if palliative care is right for me?
Palliative care may be right for you if you are experiencing pain, stress and other symptoms due to a serious illness. Serious illnesses include but are not limited to: cancer, cardiac disease, respiratory disease, kidney failure, Alzheimer's, amyotrophic lateral sclerosis (ALS) and multiple sclerosis. Palliative care is appropriate at any stage of a serious illness and you can get it along with treatment meant to cure you.

What does palliative care do?

  • Pain and symptom control: Our palliative care team will identify your sources of pain and discomfort. These may include problems with breathing, fatigue, depression, insomnia, or bowel or bladder. Then the team will provide treatments that can offer relief. These might include medication, along with massage therapy or relaxation techniques.
  • Communication and coordination: Our palliative care teams are extremely good communicators. We put great importance on communication between you, your family and caregivers and your personal team of healthcare professionals in order to ensure that all of your needs are fully met. Among other things, we will establish your goals of care, help with decision-making and aid in the coordination of care.
  • Emotional support: Palliative care focuses on the entire person, not just the illness. The team members caring for you will address any social, psychological, emotional or spiritual needs you may have.
  • Family/caregiver support: Caregivers bear a great deal of stress too, so our palliative care team supports them as well. This focused attention helps ease some of the strain and can help you with your decision making.

What can I expect?
You can expect to have more control over your care and a comfortable and supportive atmosphere that reduces anxiety and stress. Your plan of care is reviewed each day by the palliative care team and discussed with you to make sure your needs and wishes are being met and that your treatments are in line with your goals. You can also expect relief from symptoms such as pain, shortness of breath, fatigue, constipation, nausea, loss of appetite and difficulty sleeping. Palliative care addresses the whole person. It helps you carry on with your daily life. It improves your ability to go through medical treatments. And it helps you better understand your condition and your choices for medical care. In short, you can expect the best possible quality of life with palliative care.

Will my insurance cover palliative care?
Most insurance plans cover all or part of the palliative care treatment you receive, just as with other hospital and medical services. This is also true of Medicare and Medicaid. If costs concern you, a social worker from your palliative care team can help you with payment options.

Do I have to give up my own doctor?
The palliative care team provides an extra layer of support and works in partnership with your primary doctor. Your primary doctor will continue to direct your care and play an active role in your treatment.

Can I have curative treatment together with palliative care?
Absolutely. Your treatment choices are up to you. You can get palliative care at the same time as treatment meant to cure you.

Who else, besides the patient, can benefit?
Everyone involved! Patients as well as family and caregivers are the special focus of palliative care. Your doctors and nurses benefit too, because they know they are meeting your needs by providing care and treatment that reduces your suffering and improves your quality of life.

Who will provide my palliative care?
We have an elite team of palliative care specialists including doctors, nurses, social workers, a chaplain, massage therapists, bedside yoga instructors, creative art therapists, and doulas.

Can I get palliative care if I am at home?
Yes. Before you are discharged from the hospital, you, your doctor and the palliative care team will have discussed outpatient palliative care options that are best for your needs and goals of care.

What is the difference between hospice and palliative care?
Palliative care is for anyone with a serious illness. You can have it at any age and any stage of an illness, and you can have it along with curative treatment. It is not dependent on prognosis. Hospice is an important Medicare benefit that provides palliative care for terminally ill patients who may have only months to live. People who receive hospice are also no longer receiving curative treatment for their underlying disease.

Contact Us

Hertzberg Palliative Care Institute
Annenberg Building, Tenth Floor
1468 Madison Avenue
New York, NY 10029
Tel: 212-241-1446

Inpatient Palliative Care Services
Wiener Family Palliative Care Unit
Klingenstein Pavilion, Sixth Floor
1176 Fifth Avenue
New York, NY 10029
Tel: 212-241-1446

Outpatient Palliative Care Services
Martha Stewart Center for Living
Klingenstein Clinical Center
1450 Madison Avenue
New York, NY 10029
Tel: 212-659-8552

Supportive Oncology at the
Ruttenberg Treatment Center
Leon and Norma Hess Center for
Science and Medicine
1470 Madison Avenue
New York, NY 10029
Tel: 212-241-6756