Understanding Your Bills

If you have questions about a specific bill, the best place to start is to call the telephone number provided on the bill itself.

You will receive bills from each of the medical providers who have contributed to your care. This will include charges from your oncologist or hematologist both for office consultations and for "bedside" visits in the infusion suite. If you have diagnostic tests performed, you will receive separate bills from the physicians who interpret the results of these tests. (Frequently these bills are from either Pathology Consultants or EKG Associates and may be from medical providers whose names you don't recognize.)

Hospital Charges

Charges for the use of hospital facilities and services provided by staff, who are not medical providers must be billed separately from Medical Provider Charges. Therefore, for any date that you have an office visit with your medical provider, you will likely receive a separate bill from Mount Sinai Hospital. The bill for hospital charges may also include laboratory services, pharmacy items, chemotherapy, and IV therapy services.

Understanding Your Bills

Please expect to receive separate bills from your Medical Providers and from Mount Sinai Hospital. While this may be confusing, health insurance regulations require us to bill this way.

  • Medical Provider Charges: You will receive bills from each of the medical providers (physicians, nurse practitioners, and physician assistants) who have contributed to your care. These bills represent fees for their professional services only and will include charges from your oncologist or hematologist both for office consultations and for "bedside" visits in the infusion center.

  • If you have diagnostic tests performed, you will receive separate bills from the physicians who interpret the results of these tests. These bills frequently are from either Pathology Consultants or EKG Associates but may sometimes be from medical providers whose names you do not recognize.
  • Hospital Charges: Charges for all other aspects of providing your care, such as use of hospital facilities, support staff, and supplies are billed separately from professional fees. Laboratory services, pharmacy items, chemotherapy, and IV therapy services are some specific examples of the charges that fall into this category. Therefore, for any date that you have an office visit with your medical provider, it is will likely that you will receive a separate bill from Mount Sinai Hospital.

  • If you have a question about a specific bill, the best place to start is to call the telephone number provided on the bill itself.
  • Insurance Co-payments: Your health insurance plan determines how much you are responsible to pay for your visit (co-payment). Your co-payment will be collected at the time of your visit and may be paid by cash, check, or any credit card other

    If you have a question about an explanation of benefits (EOB) from your insurer, please call your insurer first.