At Mount Sinai, our mission is to provide exceptional patient care. To help patients feel more confident about their choice of doctors, we provide patient experience star ratings based on information collected by an independent organization, Press Ganey, which surveys hundreds of thousands of our patients every year. We hope this information will help you choose the doctor that is right for you.
What is the “Patient Experience Star Rating?”The Patient Experience Star Rating reflects our patients’ perception of how well their Mount Sinai physician communicated with them during an office visit. The Star Rating is based on patient responses to three questions on the Clinician & Group CAHPS (CG-CAHPS) Survey, a standardized questionnaire developed for use by Medicare:
During this visit, did this provider explain things in a way that was easy to understand?
During this visit, did this provider listen carefully to you?
Would you recommend this provider’s office to your family and friends?
Who receives a CG-CAHPS patient survey?Patients are randomly selected to receive a survey, either via mail or email, in which they are asked to provide feedback about their experience. That feedback is shared with physicians and medical practice leaders to help us improve and to recognize exceptional physicians.
The Patient Experience Rating is an average of all responses to care provider-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.